Account Manager SMB

Glovo - We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

We are recruiting to fill the position below:

Job Title: Account Manager SMB 

Location: Lagos

The Journey

• Own a portfolio of SMB partners end to end (their orders, GMV, AOV and profitability) and build account plans for the partners with the most potential.
• Drive commercial growth: negotiate commissions and terms, secure promotions and new branches, and upsell Glovo Ads and in-app visibility products.
• Run a high-tempo engagement rhythm: around 40 focused partner calls a day and 1–2 field days a week meeting partners face to face.
• Lead with data: run weekly portfolio reviews in Looker, Google Sheets and Salesforce, spot trends early, and bring partners clear, data-backed business reviews.
• Fix what costs partners orders: partner with Partner Operations, Live Ops and Courier Ops to improve availability, prep times, cancellations and delivery times.
• Be the voice of the partner inside Glovo: share market insights and help shape new campaigns and products.
• Protect the portfolio: spot at-risk partners early, resolve escalations end to end and keep churn low.

Qualifications

• 1–3 years in account management, sales, business development or merchant/vendor management, ideally in a marketplace, food delivery, fintech, e-commerce or FMCG business.
• A track record of hitting commercial targets and negotiating with business owners. You handle objections and you close.
• Strong analytical skills. You're confident in Excel/Google Sheets and dashboards and use data to decide where to spend your time.
• Experience managing many accounts at once with discipline and follow-through.
• Ownership and resilience. You solve problems end to end and do your best work in a fast-moving environment.
• Excellent spoken and written English. You're based in Lagos or Abuja and happy to spend time in the field.

Nice-to-have;

• Knowledge of food delivery / q-commerce metrics and the Lagos or Abuja restaurant and retail scene.
• Experience selling digital ads or promotions
• SQL or Looker skills.
• Yoruba, Hausa, Igbo or Pidgin.
• Bachelor's Degree in Business, Economics, Marketing or a related field.