The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services - Nigeria’s Leading Financial Intermediary and Equipment Leasing Company, Concept Nova - Bespoke Enterprise IT Solutions Company, Percy Aitkins - Bureau De Change.
We are recruiting to fill the position below:
Job Position: Application Support Officer
Jon Location: Yaba, Lagos
Employment Type: Full-time
Job Summary
- Rosabon Financial Services, a member of The Concept Group, is seeking a skilled and reliable Application Support Officer to join our Transformation Department.
Role Overview
- The Application Support Officer will be responsible for operating, maintaining, and supporting the Group’s proprietary platforms, ensuring reliable day-to-day operations, system availability, effective user support, and business continuity.
Key Responsibilities
- Administer and monitor proprietary platforms, including configuration and performance checks.
- Manage user accounts and access rights in line with least-privilege principles.
- Provide first-line application support, troubleshoot incidents, and escalate issues when required.
- Monitor backups, maintain recovery procedures, and conduct periodic restore tests.
- Support system changes, patches, updates, and production releases under proper change control.
- Maintain platform documentation, access records, and credential vault entries.
- Monitor and report on platform performance, availability, and compliance indicators.
- Support knowledge transfer and ensure critical functions have adequate backup coverage.
- Liaise with IT, Engineering, and platform owners to resolve cross-functional issues.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
- Minimum of 2 years of hands-on experience in application support, software development, or systems administration.
- At least 1 year of experience supporting live business applications in a production environment.
- Experience in financial services or a regulated environment is an advantage.
- Relevant certifications in cloud platforms, databases, cybersecurity, or IT service management (e.g., ITIL) are an added advantage.
Technical Skills:
- Full-stack application support
- Database querying and maintenance
- Cloud, hosting, server, and basic infrastructure operations
- Version control and change/release management
- Application security, access control, backup, and recovery principles
Who we are looking for:
- We are looking for someone who is methodical, security-conscious, detail-oriented, reliable, accountable, and able to communicate effectively with technical and business stakeholders, particularly during incidents.
Salary
N250,000 - N300,000 / month.
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Note: Apply only if your experience and qualifications align with the requirements of the role.