Assistant Manager

Job Summary

• We are looking for a proactive and reliable Assistant Manager to support daily operations in our fast food restaurant.
• The Assistant Manager will help oversee staff performance, customer satisfaction, inventory, and compliance with operational standards.
• This role is vital in ensuring smooth, efficient, and profitable restaurant operations.

Responsibilities

• Assist the Outlet Manager in the day-to-day running of the restaurant.
• Supervise staff to ensure excellent customer service and adherence to company standards.
• Train, coach, and motivate team members to achieve performance targets.
• Monitor food preparation and presentation to maintain quality and hygiene standards.
• Handle customer complaints and resolve issues professionally and promptly.
• Assist with scheduling, shift planning, and attendance management.
• Enforce health, safety, and sanitation guidelines.
• Maintain a clean and organized dining and kitchen environment.
• Support sales goals through upselling and promotions.
• Generate and submit reports on sales, expenses, and staff performance.
• Stand in for the Outlet Manager when needed.

Requirements

• Minimum of OND / HND / BSc Degree in Hospitality Management, Business Administration, or related field.
• 2 – 5 years of experience in a supervisory or managerial role in a fast food or hospitality environment.
• Strong leadership, communication, and interpersonal skills.
• Good knowledge of food safety, hygiene, and quality standards.
• Ability to manage and motivate a team effectively.
• Strong problem-solving skills and customer service orientation.
• Good organizational and multitasking abilities.
• Willingness to work flexible hours, including weekends and holidays.