Business Operations Manager

Job Purpose

The Business Operations Manager will oversee and drive our client’s business operations in Nigeria, with responsibility for revenue growth, business development, strategic partnerships, and client relationship management. The role will ensure efficient service delivery, strong financial performance, operational excellence, and effective team management to support the company’s growth and business objectives.

Key Responsibilities

• Business Development (B2B & B2C): Manage incoming business enquiries from corporate clients and individual customers, ensuring prompt responses, accurate quotations, effective follow-up, and conversion of enquiries into confirmed business. Identify opportunities to generate additional revenue, improve conversion rates, and grow the company's business portfolio in Nigeria.
• Client Relationship Management: Build and maintain strong relationships with corporate clients and individual customers. Ensure clients receive timely communication, professional service, and consistent follow-up to encourage customer retention, repeat business, referrals, and long-term partnerships.
• Operations Management: Oversee daily operations, coordinate travel services and supplier relationships, ensure timely and accurate service delivery, and maintain operational efficiency and quality standards.
• Financial Management: Manage budgets, monitor revenue and expenses, track profitability, ensure appropriate financial controls, and prepare periodic business performance reports.
• Team Leadership: Supervise and develop the Nigerian team, set performance targets, monitor productivity, and promote accountability and effective collaboration.
• Customer Experience and Supplier Management: Ensure excellent service delivery across all customer touchpoints, promptly resolve complaints and service issues, maintain customer satisfaction, and negotiate favourable terms with suppliers and service partners.
• Compliance and Risk Management: Ensure adherence to applicable regulations, company policies, contractual obligations, and operational standards while identifying and mitigating business risks.
• Strategic Planning and Performance Monitoring: Develop and implement business plans, monitor key performance indicators, identify opportunities to improve service delivery and business performance, and report progress and recommendations to executive management.

Qualifications and Experience

• Bachelor's degree in Business Administration, Management, Marketing, Finance, or a related field.
• 3–6 years of relevant experience in business development, operations, commercial management, or a related role.
• Ability to take ownership of role and drive result
• Proven ability to generate revenue, manage budgets, lead teams, and build business relationships.
• Strong leadership, negotiation, analytical, communication, and problem-solving skills.
• Proficiency in Microsoft Office and relevant business management tools.
• Experience in travel, tourism, hospitality, or business services is an advantage.

Key Performance Indicators (KPIs)

• Revenue growth and achievement of sales targets.
• New customer acquisition and customer retention.
• Profitability and effective budget management.
• Operational efficiency and service quality.
• Team productivity and achievement of business objectives.
• Compliance with applicable regulatory requirements.

Remuneration

• Salary Range: ₦300,000–₦400,000, depending on qualifications and experience
•  Other additional benefits exists subject to company policy.

ONLY SHORTLISTED CANDIDATE WILL BE CONTACTED.