Charterhouse - We aim to create a British-style international school reflecting the heritage and culture of the great UK independent schools. We are in search of courageous individuals who embrace challenges head-on and defy conventional expectations. We seek leaders who have the vision to set ambitious targets for students and staff; and who are unafraid to dream big and set lofty goals that will drive our school’s growth and success.
We are recruiting to fill the position below:
Job Title: Campus Services Manager
Location: Lagos
Job Type: Full Time
Reporting to: Head of Operations
Role Overview
- The successful candidate must demonstrate strong leadership skills, have experience in hospitality or high-end service delivery, and a commitment to operational excellence.
Key Responsibilities
Housekeeping & Cleaning Management:
- Oversee cleaning operations across classrooms, administrative areas, boarding houses, dining areas, washrooms, welcome centre, and staff residential accommodation.
- Ensure consistently high standards of cleanliness, hygiene, and presentation across all facilities.
- Supervise housekeeping teams and external cleaning contractors.
- Develop and implement structured cleaning schedules across academic, residential, and public-facing areas.
- Manage stock control, storage, and usage of cleaning materials and consumables.
- Prepare and manage budgeting, forecasting, and cost control for cleaning consumables and housekeeping operations.
- Conduct regular inspections across all facilities, including reception and boarding areas.
- Ensure compliance with health, safety, and sanitation regulations.
Laundry Operations Management:
- Manage laundry services for boarding students (uniforms, bedding, towels, personal linen).
- Oversee laundry services for staff residential accommodation where applicable.
- Ensure timely turnaround times and high-quality service delivery.
- Supervise laundry staff, workflows, scheduling, and productivity.
- Maintain inventory control of laundry chemicals, detergents, and consumables.
- Ensure maintenance and servicing of laundry equipment, in coordination with the Facilities Manager.
Driver & Transport Management:
- Supervise all school drivers and transport personnel.
- Manage transport schedules for students, staff, airport transfers, excursions, and school activities.
- Ensure safe transportation of boarding students in line with safeguarding policies.
- Oversee staff commuting transport arrangements where applicable.
- Monitor driver performance, conduct, attendance, and road safety compliance.
- Mantain transport logs, fuel usage records, and trip documentation.
Vehicle Management (Fleet Operations):
- Maintain maintenance records, servicing, licensing, insurance, and compliance of all school vehicles.
- Implement preventive maintenance schedules for the fleet.
- Monitor fuel consumption, repair costs, and vehicle utilization efficiency.
- Manage vehicle budgets including fuel, servicing, repairs, insurance, licensing, and replacement planning.
- Ensure all vehicles are clean, safe, operational, and fully compliant, in coordination with the Facilities Manager.
- Maintain accurate fleet documentation and records.
- Coordinate external vendors and workshops for servicing and repairs.
Uniform Boutique Management:
- Manage daily operations of the school uniform boutique.
- Ensure stock availability, inventory control, and timely replenishment.
- Oversee stock reconciliation and inventory accuracy.
- Coordinate suppliers, procurement, and ordering processes.
- Ensure proper display and organization of uniform items.
- Provide high-quality customer service to parents, students, and staff.
- Maintain accurate financial and stock records.
Welcome Centre (Reception) Management:
- Oversee daily operations of the welcome centre/reception.
- Ensure professional, warm, and efficient front-of-house experience.
- Supervise reception staff and service standards.
- Manage visitor registration, enquiries, and access control processes.
- Ensure timely routing of enquiries to relevant departments.
- Maintain a clean, organized, and professional reception environment.
- Support school events, visits, and stakeholder engagement activities.
Staff & Operational Supervision:
- Lead housekeeping, laundry, transport, uniform boutique, reception, and residential support teams.
- Manage duty rosters, shift planning, and workload distribution.
- Support recruitment, onboarding, training, and development of staff.
- Ensure discipline, professionalism, grooming, and adherence to standards.
- Conduct regular team meetings and operational briefings.
People Management & Leadership:
- Provide strong leadership across all operational and residential support teams.
- Promote a culture of accountability, respect, service excellence, and hospitality.
- Set clear performance expectations and conduct regular appraisals.
- Identify training needs and support staff development.
- Address performance and conduct issues promptly and fairly.
- Promote teamwork and collaboration across departments.
Health, Safety, Safeguarding & Compliance, in conjunction with the Facilities Manager:
- Ensure compliance with health, safety, environmental, and safeguarding regulations.
- Maintain a safe, secure, and welcoming environment for students, staff, and visitors.
- Conduct regular inspections across all facilities.
- Ensure safe handling and storage of cleaning chemicals and hazardous materials.
- Report and escalate incidents, risks, and safeguarding concerns.
Budgeting & Cost Control:
- Prepare and manage operational budgets across all service areas.
- Monitor expenditure and provide regular budget performance reports.
- Implement cost-control measures and operational efficiencies.
- Support procurement and value-for-money purchasing.
- Contribute to annual budgeting and forecasting processes.
Reporting & Coordination:
- Provide regular operational reports to senior management.
- Monitor service delivery standards and recommend improvements.
- Liaise with academic, boarding, administrative, and admissions teams.
- Support planning and execution of school events and residential activities.
Qualifications and Experience
- Bachelor’s Degree or diploma in Operations Management, Facilities Management, Hospitality, Logistics, or related field.
- 3–7 years’ experience in operations, facilities, or campus management.
- Experience in a boarding school or residential environment strongly preferred.
- Proven experience managing multi-functional operational teams.
Skills & Competencies:
- Strong leadership and people management skills.
- Ability to manage diverse operational teams effectively.
- Strong organizational and operational planning skills.
- Strong financial acumen, budgeting, and cost-control capability.
- Experience across housekeeping, laundry, transport, fleet, reception, and retail operations.
- Strong safeguarding awareness and commitment to student welfare.
- Excellent communication and interpersonal skills.
- Ability to manage complex, multi-area operations.
- High attention to detail and service excellence mindset.
- Strong problem-solving and decision-making abilities.
Personal Attributes:
- Integrity and trustworthiness.
- Proactive problem solver with a positive attitude.
- Physically fit and able to navigate a large campus with multiple floors.
- Ability to collaborate effectively with teachers, students, and other staff.
- Adaptability and willingness to take on new responsibilities.
- Commitment to upholding the values and ethos of Charterhouse Lagos.
- Ability to maintain a professional demeanour.