Client Relation Officer

Dorothy Njemanze Foundation (DNF) is a survivor-run feminist organisation working at the intersection of gender justice, survivor support, prevention, policy advocacy, and storytelling in Nigeria. For over a decade, DNF has been at the forefront of providing 24/7 survivor-centred responses to sexual and gender-based violence (SGBV), driving community-led prevention and norm change, advancing feminist leadership and accountability advocacy, and delivering adolescent mental health and menstrual health programmes. Across communities, institutions, and systems, DNF works to ensure that women and girls are safe, heard, and supported and that violence is prevented, not normalised.

We are recruiting to fill the position below:

Job Title: Case Manager

Location: Abuja
Employment Type: Full-time
Start Date: November, 2026.

About the Role

• DNF is seeking passionate, values-driven individuals to join our Case Management Team. All roles require a strong understanding of sexual and gender-based violence (SGBV), survivor-centred advocacy, ethical storytelling, and communications for Development
• Applicants must have proven experience in gender advocacy, a deep understanding of intersectional feminism, and a clear understanding of the unique challenges faced by women and human rights defenders, and how to translate the knowledge into creative advocacy materials and Campaigns.
• They must have strong communication and stakeholder engagement skills and will report directly to the Head of Department and Management.

Key Responsibilities and Tasks

• Provide swift compassionate, non-judgmental survivor support and involve survivors in decisions about their care.
• Connect and guide survivors through medical, psychosocial, legal, shelter, and other essential services.
• Monitor case progress and maintain regular contact to ensure continuity of care.
• Maintain accurate, confidential case files and provide real time reports in line with organisational procedures.
• Collaborate with law enforcement, survivors centered institutions, and community stakeholders to strengthen survivor support.
• Support GBV prevention, community sensitisation, and initiatives promoting survivors' rights and access to justice.

Qualification, Skills, and Experience

• Bachelor's Degree in Social Work, Psychology, Sociology, Gender Studies, Law, or a related field.
• At least two years of relevant experience in case management, GBV response, protection, or psychosocial support.
• Experience supporting survivors of sexual and gender-based violence and other vulnerable populations.
• Knowledge of survivor-centred approaches, safeguarding, confidentiality, and trauma-informed care.
• Experience coordinating referrals to medical, legal, psychosocial, and other support services.
• Strong documentation, report-writing, communication, and interpersonal skills.
• Ability to handle sensitive cases with empathy, professionalism, discretion, and sound judgment.

Why Join DNF?

• A supportive and inclusive work environment that values your growth and contributions.
• Be part of a survivor-run, feminist organisation shaping national conversations and systems and working across response, prevention, policy, youth engagement, and storytelling, not in silos.
• Meaningful work that saves lives, shifts norms, and builds power. • Opportunities for growth, leadership, and feminist praxis.
• Regular learning opportunities and support for personal development.