Customer Service Representative

G126 is the first uniquely active International travel service provider to introduce an ease in modern travel. We offer access to over 780 airlines, over 5,118,070 hotels in more than 290 nations and states and also providing numerous car rental location services globally. G126 services traverse the Americas, Germany, UK, Poland, Denmark , France, Italy, Austria, Belgium, Portugal, Switzerland,Spain, Sweden, Norway and Finland.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Yaba, Lagos
Employment Type: Full-time

About the Role

• We are seeking a Customer Service Representative who will serve as the first point of contact for our clients, handling inquiries, resolving complaints, and ensuring an outstanding customer experience across all touchpoints.
• The ideal candidate is a strong communicator with a passion for problem-solving and a keen interest in the travel industry.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person
• Provide accurate information on travel packages, bookings, visa processes, and other services
• Handle and resolve customer complaints in a timely and courteous manner
• Process bookings, cancellations, and modifications in line with company procedures
• Maintain accurate records of customer interactions and transactions
• Liaise with other departments (bookings, visa processing, accounts) to ensure smooth service delivery
• Follow up with clients to ensure satisfaction and gather feedback
• Support the team in achieving customer satisfaction and retention targets.

Requirements

• OND / HND / Bachelor's Degree in a relevant field
• 1 - 3 years of experience in a customer service role.
• Excellent verbal and written communication skills
• Strong interpersonal skills and a customer-first attitude
• Ability to multitask and work under pressure
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with travel booking systems or CRM software is an added advantage
• Problem-solving mindset with strong attention to detail.

What we offer

• Probationary monthly salary: N180,000 – N250,000 (commensurate with experience)
• Performance-based incentives.
• Opportunities for career advancement.
• Travel perks, Pension, HMO, etc.