PetroApp Nigeria is a technology-driven fuel management solution company, designed to help businesses take control of their fuel expenses, eliminate waste, and gain complete visibility over their fleet fueling operations. We help organizations replace guesswork, manual records, and fuel losses with data-driven control and accountability. From real-time transaction tracking to automated reports and smart alerts, PetroApp ensures that every litre of fuel is monitored, authorized, and accounted for.
Built for businesses that depend on mobility; logistics companies, transport operators, FMCGs, and enterprise fleets, PetroApp integrates seamlessly with existing fleet management systems to deliver accurate insights, compliance-ready records, and actionable intelligence
We are recruiting to fill the position below:
Job Title: Customer Success Executive
Location: Lagos
Job Description
- Onboarding: Guide new and old PetroApp clients through onboarding setup of PetroApp system, dashboard training, usage and implementation.
- Problem Solving: Attend to customers enquiries, solve customer complaints and provide adequate solutions for customer satisfaction
- Relationship Building: Serve as the main point of contact, building trust and acting as an internal advocate for the client.
- Health Tracking: Monitor customer usage and conduct regular customer check-ins to speedily solve problems and prevent churn risks.
- Cross-Functional Collaboration: Partner with sales, product, marketing, and support teams to relay customer feedback and resolve escalations.
Job Requirements & Competence
- First degree from an accredited university.
- Serving NYSC corp members are encouraged to apply
- Good knowledge of Microsoft office suites.
- Excellent problem solving skill and ability to use initiative
- Strong emotional intelligence and empathy with customers
- High level of integrity and confidentiality.
- Responsiveness and availability in attending to customers is a MUST.
- Post NYSC & Serving NYSC members