Deputy Test Centre Administrator

Role purpose

• The Deputy Test Centre Administrator is responsible for independently managing the day-to-day operations of the IELTS test centre while driving business development, sales, revenue growth, and market expansion.
• The role ensures the consistent delivery of secure, compliant, efficient, and customer-focused IELTS testing services while identifying and converting business opportunities to strengthen IDP Education’s market presence.
• The position has dual accountability for IELTS Operations and Compliance and Business Development and Revenue Growth.
• This includes overseeing test scheduling, logistics, candidate administration, examination security, data management, and service delivery, alongside generating sales leads, converting prospective candidates into registrations, developing strategic partnerships, and implementing initiatives to expand market reach.
• The role requires a high level of autonomy, commercial awareness, accountability, and sound judgement, with the ability to plan and execute activities independently, resolve operational challenges, manage stakeholder relationships, and deliver measurable results against agreed business objectives.
• The successful candidate will be expected to take ownership of the test centre’s operational and commercial performance, escalating only significant risks, exceptions, or decisions requiring higher-level approval, while upholding IDP’s values of integrity, customer focus, collaboration, and continuous improvement.
• This role is situated in Owerri, Imo state, Nigeria.

Key accountabilities

• Manage IELTS test administration, security, compliance and quality assurance.
• Ensure excellent candidate experience and customer service.
• Drive IELTS registrations, sales, lead generation and revenue growth.
• Build strategic partnerships with educational institutions, study-abroad agencies and corporate organisations.
• Execute marketing initiatives, conduct market research and identify new business opportunities.
• Monitor operational performance, sales targets and business reports.
• Independently manage daily activities, resolve challenges and improve operational efficiency.

Required experience

• University Degree in Social Sciences, Management, Business Administration, or a related discipline.
• Proven experience in administration, operations, sales, business development, or customer service.
• Experience in education or examination administration is an added advantage.
• Demonstrable ability to generate leads, convert enquiries into registrations, manage sales pipelines, and achieve targets.
• Experience building relationships with educational institutions, corporate organisations, agencies, and other stakeholders.
• Strong communication, presentation, negotiation, organisational, and analytical skills.
• Ability to conduct market research, coordinate promotional activities, identify business opportunities, and drive revenue growth.
• Proficiency in Microsoft Office, digital reporting tools, and CRM systems.
• Strong understanding of data confidentiality, compliance, and operational procedures.
• Self-motivated, commercially minded, and able to manage competing priorities with minimal supervision.
• Commitment to integrity, customer focus, collaboration, and continuous improvement in line with IDP’s values.