Employee Experience and Culture Lead

CHI Limited is one of the most admired companies in the Food & Beverage industry in Nigeria with over 38 years’ experience in building innovative brands. We offer products that stand out as market leaders in their respective categories.

We are recruiting to fill the position below:

Job Position: Employee Experience & Culture Lead

Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking an Employee Experience & Culture Lead who will develop and implement strategies that strengthen organisational culture, improve employee engagement, and create an exceptional employee experience across the business.
• The role is responsible for championing the organisation’s cultural values, driving employee engagement initiatives, managing HR communications, and strengthening the employer brand to position CHI as a great place to work. 

Key Responsibilities

• Culture Development and Implementation: Develop and implement culture and employee engagement programmes aligned with the organisation’s business growth strategy.
• Employee Engagement: Design and coordinate initiatives that improve employee satisfaction, collaboration, and engagement across all business units.
• Culture Communication: Champion the organisation’s cultural values and ensure they are communicated, understood, and embedded throughout the employee journey.
• Employee Experience Strategy: Develop and manage initiatives that enhance employee experience at key stages of the employee journey, ensuring employees feel valued and supported.
• HR Communications and Employer Branding: Coordinate HR communications and drive initiatives that strengthen the organisation’s employer brand and reputation as a great place to work.
• Engagement Measurement and Analysis: Conduct employee satisfaction surveys, analyse engagement data, identify improvement opportunities, and evaluate the effectiveness of employee experience initiatives.
• Stakeholder and Vendor Management: Collaborate with internal stakeholders, manage external partnerships and service providers, and continuously improve HR processes and employee experience delivery.

Requirements
Education:

• HND/B.Sc in any related field.
• Professional qualification in Human Resources Management, such as CIPM or SPHR, will be an added advantage.

Experience:

• At least 7 years of proven HR experience, with managerial-level experience in employee experience and organisational culture.
• Demonstrated experience designing and implementing corporate culture initiatives and employee engagement or satisfaction strategies in a large-scale organisation.
• Experience managing employee engagement surveys, analysing results, and developing action plans to improve employee satisfaction.
• Experience coordinating HR communications, culture change initiatives, and employer branding programmes.
• Experience working in a matrix or complex organisational structure.
• Exposure to the FMCG industry will be an added advantage.

Others Requirements:

• Extensive knowledge of organisational culture, employee engagement, and employee experience best practices.
• Proven ability to design, communicate, and implement culture change and employee experience initiatives in a large organisation.
• Strong analytical, problem-solving, and decision-making skills, with the ability to interpret employee engagement data and recommend improvements.
• Excellent verbal and written communication skills, including the ability to manage HR communications effectively.
• Strong interpersonal and stakeholder management skills, with the ability to influence and build positive working relationships across departments.
• Good understanding of change management and experience supporting organisational transformation initiatives.
• Strong organisational skills, attention to detail, and the ability to maintain confidentiality.
• Proficiency in Microsoft Office applications, particularly Excel.
• Ability to manage multiple projects and coordinate initiatives across a complex or matrix organisation.