Front Desk Officer

Pinefield Schools is a co-educational, multicultural, non-denominational Christian school open to all religious backgrounds, which inevitably makes it a family–oriented school. The school sits majestically on a 1.8 hectare site located in a serene part of Lekki Phase 1. Visitors to the school are awestruck by the spacious environment that is undoubtedly conducive and essential for the social and academic development of the young minds we nurture.

Our learning environment is warm and homely with small class numbers which enable each teacher to give individuals personalized support required by each child to develop to their full potentials. We have also successfully integrated a special needs programme for learning support to gift and talented children.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Pinefield Schools is seeking to recruit a highly competent, polished and experienced Front Desk Officer to join our administrative team.
• We are looking for an individual who understands the standards and demands of working at the front desk of a reputable school and can serve as a professional first point of contact for parents, pupils, staff, visitors and external stakeholders.
• The ideal candidate must be exceptionally organised, articulate, courteous and confident, with excellent interpersonal and communication skills.
• The successful candidate must also demonstrate sound judgement, discretion and the ability to manage a busy school reception while maintaining a warm and professional atmosphere.

Key Responsibilities

• Serve as the first point of contact for parents, pupils, staff, visitors and other stakeholders.
• Welcome and attend to visitors professionally, courteously and promptly while ensuring compliance with the school's visitor management procedures.
• Receive, screen and direct telephone calls, enquiries and visitors to the appropriate staff or department.
• Manage the reception area and ensure that it remains orderly, welcoming and professionally presented at all times.
• Receive and accurately communicate messages, correspondence and enquiries to the appropriate members of staff.
• Provide parents and visitors with accurate information about the school, its procedures, activities and services within the limits of the role.
• Maintain accurate visitor records and ensure that all visitors follow the school's access and identification procedures.
• Support the safe and orderly movement and release of pupils in accordance with approved school procedures.
• Receive and appropriately document parent enquiries, complaints and requests, escalating matters to the appropriate member of management when necessary.
• Maintain confidentiality of information relating to pupils, parents, staff and the school.
• Coordinate the receipt and distribution of official correspondence, documents and packages.
• Maintain accurate front desk records, registers, logs and daily reports.
• Support the school administration with basic clerical and administrative duties when required.
• Liaise effectively with the security team to ensure proper access control and the safe movement of visitors and pupils.
• Assist with the coordination of appointments, meetings, school events and other front office activities.
• Monitor and respond appropriately to official school communication channels assigned to the front desk.
• Provide timely updates to the appropriate department or member of management regarding important incidents, parent concerns or unusual occurrences.
• Ensure that all front desk activities are handled in accordance with the school's policies, procedures and professional standards.
• Demonstrate excellent telephone etiquette and written communication at all times.
• Perform other reasonable administrative responsibilities assigned by the Head of School or Head of Human Resources and Administration.

Requirements

• A Bachelor's Degree from a reputable, A-list Nigerian University.
• Minimum of Second Class Upper Division.
• Minimum of 4 to 6 years' relevant professional experience, with substantial experience working specifically as a Front Desk Officer, Receptionist or Administrative Officer within a reputable school in Lagos.
• Previous experience in a well-structured private school is strongly required.
• Demonstrable understanding of school front office operations, parent relations, visitor management and pupil safeguarding procedures.
• Excellent spoken and written English.
• Exceptional interpersonal and customer service skills.
• Excellent telephone etiquette and professional communication skills.
• Strong administrative and organisational abilities.
• Proficiency in Microsoft Office applications, email and other relevant administrative tools.
• Ability to remain calm, courteous and professional when dealing with demanding parents, visitors or challenging situations.
• Strong attention to detail and excellent record keeping skills.
• Ability to exercise discretion when handling confidential information.
• Ability to work effectively under pressure in a busy school environment.
• Professional appearance, excellent grooming and a pleasant disposition are essential.
• Must demonstrate maturity, emotional intelligence, sound judgement and a strong sense of responsibility.
• Candidates must reside in Lagos and preferably within reasonable commuting distance of Lekki.

Key Competencies:

• Professionalism and excellent personal presentation
• Exceptional communication and interpersonal skills
• Parent and stakeholder management
• Strong administrative and organisational skills
• Attention to detail
• Confidentiality and discretion
• Problem solving and sound judgement
• Customer service orientation
• Emotional intelligence
• Teamwork and collaboration
• Ability to work under pressure
• Knowledge of school front office procedures.

Remuneration
Competitive and commensurate with experience and qualifications.