Front Desk Officer

Requirements

• Minimum of OND/HND or a Bachelor’s degree in Business Administration, or a related field.
• 1–3 years of experience in front desk, customer service, or administrative roles; clinic or hospital experience is an added advantage.
• Excellent communication, telephone etiquette, interpersonal skills, and a patient-centred approach.
• Proficiency in Microsoft Office, email, digital record-keeping, and appointment scheduling; experience with clinic management software is an advantage.
• Strong organisational and multitasking skills, with the ability to manage patient registration, appointments, enquiries, and records accurately.
• High level of professionalism, confidentiality, integrity, and respect for patient privacy.
• Ability to handle patient complaints calmly, work under pressure, and promptly escalate medical concerns to clinical personnel.
• Must be punctual, well-presented, detail-oriented, and capable of working effectively with doctors, nurses, and other healthcare staff.