Front Desk Officer – Salon

Job Summary

• We are seeking a professional, welcoming, and highly organized Front Desk Officer to join our salon team.
• The successful candidate will be the first point of contact for clients and will be responsible for creating a warm and professional client experience while efficiently managing appointments, enquiries, payments, and general front-desk operations.

Key Responsibilities

• Welcome and attend to clients in a warm, professional, and courteous manner.
• Manage client appointments, bookings, cancellations, and rescheduling.
• Answer calls, respond to client enquiries, and provide accurate information about salon services.
• Manage walk-in clients and coordinate their appointments with the appropriate beauty professionals.
• Maintain accurate client and appointment records.
• Process client payments and maintain accurate transaction records.
• Follow up with clients when necessary regarding appointments and services.
• Coordinate effectively with stylists, nail technicians, braiders, and other salon staff.
• Handle client complaints and concerns professionally and escalate issues when necessary.
• Maintain a clean, organized, and welcoming reception area.
• Support daily administrative and operational activities at the front desk.
• Promote salon services and recommend suitable services to clients where appropriate.
• Ensure that salon policies and customer service standards are consistently followed.

Requirements

• Previous experience working as a front desk/receptionist in a salon is REQUIRED.
• Previous hospitality or customer service experience is REQUIRED.
• Candidates must have previous experience working in a salon and must also have hospitality or customer service experience.
• 1–2 years of relevant experience is preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional, friendly, and well-presented.
• Excellent organizational and time-management skills.
• Ability to multitask and remain calm in a busy salon environment.
• Good computer skills and familiarity with appointment or booking systems is an advantage.
• Basic knowledge of salon services and operations.
• Strong attention to detail and ability to handle client information professionally.
• Must be reliable, punctual, proactive, and able to work effectively as part of a team.