Our client in the Information Technology Services industry is seeking an experienced Hardware Engineer to maintain, troubleshoot, and repair computer systems, servers, printers, and related equipment while ensuring efficient service delivery and client satisfaction.
Job Summary
The Hardware Engineer will be responsible for installing, maintaining, diagnosing, and repairing computer systems, servers, printers, and related hardware. The role involves providing technical support, performing preventive maintenance, managing service requests, maintaining accurate records, and ensuring compliance with service standards, data security, and safety procedures.
Responsibilities
Diagnose, troubleshoot, repair, and maintain desktops, laptops, servers, printers, copiers, and related hardware, including replacing faulty components where necessary, and carrying out warranty repairs and parts claims with manufacturers.
- Install and configure computer hardware, operating systems, drivers, firmware, servers, storage devices, RAID systems, remote management and network printing.
- Monitor equipment health and performance, act on alerts, perform preventive maintenance, track printer page counts and consumable use, and support server backups and data restoration activities.
- Respond to technical support requests, resolve faults within agreed service timelines, test repaired equipment, and escalate complex issues when necessary.
- Maintain accurate service reports, asset registers, repair records, and spare-parts inventory, including tracking defective components and replacements, returning faulty parts, and verifying credits.
- Explain faults and fixes to clients in plain language, provide technical updates and professional support, obtain job sign-off, identify equipment upgrade needs, and communicate recommendations to the account manager.
- Protect client data and ensure compliance with equipment safety, data security, and approved electronic waste disposal procedures.
- Travel to client sites as required to provide technical support, maintenance, and repair services.
Requirements
- First degree in Computer Engineering, Electronics, Computer Science, or a related field.
- 3–5 years of relevant experience in computer hardware support, including server and printer maintenance.
- Strong knowledge of computer hardware, server systems, storage devices, printers, copiers, and hardware diagnostic tools.
- Practical experience with server configuration, RAID systems, firmware updates, operating system installation, and basic networking.
- Proficiency in technical documentation, service ticketing, asset management, and spare-parts tracking.
- Good troubleshooting, problem-solving, communication, organizational, and customer service skills.
- Ability to work independently, collaborate with a team, meet service deadlines, and travel to client locations when required.
- Relevant technical certifications, such as CompTIA A+, CompTIA Server+, Dell, HPE, Lenovo, or Canon certifications, are an added advantage.
- Experience in an enterprise IT support or managed services environment is an added advantage.