Hotel Operations Manager

OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES: 

• As the head of the branch ensure that monthly targets are realized for continuous operations.
• Fully responsible for all aspects of all departments. 
• Support and work with all Heads of Departments in all aspects of running this hotel. 
• Ensure the premises are in operative condition at all times. 
• Conduct regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters, sales targets, action taken for service recovery. 
• Ensure SOP implementation in all departments and check the same during routine operational checks. 
• The Consultant guidance is to be taken wherever required. 
• Monitor the purchase/indent/requisitions of each department, the accounts receivable (collection from debtors), and the accounts payable (payable to the vendors/suppliers, etc). 
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry, etc) with the F & B Manager and chef. 
• Inspecting all departments for S.O.P implementation. 
• Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture. 
• Monitor the coordination between all departments for smooth & efficient operations. 
• Assessing and reviewing customer satisfaction and the service recovery process. 
• Ensure that all staffs are trained from time to time by the HR department. 
• Identifying staff learning needs and communicate to the HR department. 
• Providing timely and constructive feedback to all direct reports as and when required, either formally or informally. 
• Conduct weekly / Daily meetings with marketing department for inquiry & follow up conversion to grow the business. 
• Monitor and maintain operation & overhead costs to maintain maximum revenue for the organization. 
• Be available on call 24 hours a day to resolve any urgent problems or emergencies. 
• Responsible for the overall management of the operation of the hotel. 
• Any other duties assigned to you by management.