HR and Admin Associate

Zira People Advisory is a human resources consulting firm dedicated to helping organizations build stronger, more effective, and people-centered workplaces. We partner with businesses to design and implement practical HR solutions that attract, develop, and retain top talent while aligning people strategies with business goals.

We are recruiting to fill the position below:

Job Position: HR & Admin Associate

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a high-caliber, assertive, and commercially savvy HR & Admin Associate to spearhead our human resources and administrative operations.
• This is not a purely administrative role, we need a matured, firm, and proactive operational anchor who can bring structure, introduce corporate discipline, and drive a culture of accountability across our store and office teams.
• You will interact with affluent and influential customers, high-profile vendors, and senior executives, requiring a polished demeanor, exceptional emotional intelligence, and unwavering professional confidence.
• If you have a strong background in retail operations, are bold enough to make tough operational decisions, and excel at managing team dynamics in a fast-paced environment, this role is for you.

Key Responsibilities
HR Structure, Accountability & Performance Management:

• Introduce & Enforce Structure: Develop, implement, and monitor company policies, standard operating procedures (SOPs), and workplace guidelines across retail and operational functions.
• Drive Team Accountability: Establish clear performance metrics, daily checklists, and KPIs for floor staff, sales representatives, and administrative personnel.
• Attendance & Discipline Management: Enforce strict punctuality, dress code/grooming standards, and attendance policies suited for a high-end luxury retail environment.
• Talent Acquisition & Onboarding: Source, recruit, and onboard top-tier retail talent (Store Managers, Sales Executives, Support Staff) who embody the brand's luxury positioning.
• Learning & Development: Organize training programs focused on high-end customer service, luxury retail sales etiquette, product fluency, and conflict resolution.

High-Touch Client & VIP Relations (Administrative Leadership):

• Serve as an executive operational liaison for high-profile, VIP, and influential clients visiting the showroom or making bespoke inquiries.
• Maintain a polished, highly professional brand presence, ensuring all client-facing interactions reflect luxury service standards.
• Handle high-stakes customer feedback or sensitive escalations with tact, diplomacy, and sound decision-making.

Facility & Retail Operations Administration:

• Oversee day-to-day showroom and administrative facility operations, ensuring the physical environment is pristine, organized, and running smoothly.
• Manage vendor contracts, supplier relationships, procurement of office supplies, and utility maintenance.
• Coordinate stock/inventory logistics support between the warehouse, showroom floor, and delivery logistics teams.
• Maintain complete employee records, payroll inputs, leave schedules, and statutory compliance documentation.

Requirements

• Education: Bachelor’s degree in Human Resources, Business Administration, Humanities, or a related field. Professional HR certifications (e.g., CIPM, SHRM, HRCI) are an added advantage.
• Experience: Minimum of 3–5 years of hands-on experience in Human Resources and Administration, with mandatory prior experience in a retail environment (luxury retail, boutique hospitality, or high-end consumer goods preferred).
• Maturity & Executive Presence: Exceptional emotional intelligence, polished communication, and the confidence to relate seamlessly with wealthy, high-net-worth, and influential clientele.
• Assertiveness & Decision-Making: Proven ability to make firm, fair, and timely operational decisions; bold enough to hold staff accountable and manage workplace discipline without hesitation.
• Organizational Design: Demonstrated track record of building HR workflows, SOPs, and performance tracking systems from the ground up or improving existing structures.

Key Competencies & Person Specification:

• Customer-Centric Mindset: Deep understanding of the high-end luxury retail client lifecycle and service expectations.
• Firm Leadership: Ability to command respect, manage diverse personalities, and mentor retail staff toward excellence.
• Discretion & Confidentiality: Absolute integrity when dealing with sensitive business records and high-profile client information.
• Agility: Comfortable working on-site in a fast-paced retail setup where priorities shift quickly.

Benefits

• Company issued work tool - Mac book
• Performance Bonus