Job Responsibilities
IT Strategy and Planning:
- Develop and implement the IT strategy for the campus in alignment with the university’s overall IT vision and goals.
- Identify emerging technologies and trends that can enhance teaching, learning, research, and administrative functions.
- Collaborate with campus stakeholders to understand their technology needs and align IT initiatives accordingly.
IT Operations and Infrastructure Management:
- Manage the day-to-day IT operations and infrastructure on the campus, including network, servers, systems, and security.
Technology Support and Services:
- Oversee the provision of technology support services to faculty, staff, and students, including help desk support, software support, and hardware maintenance.
- Coordinate with other IT departments or units within the university to provide integrated and seamless technology services.
IT Project Management:
- Lead and manage IT projects on the campus, including system implementations, upgrades, and
- enhancements.
- •Develop project plans, allocate resources, and monitor project progress to ensure timely delivery within budget and scope.
- Vendor Management and Contract Negotiation:
- Evaluate and select vendors that can provide quality products and services at competitive prices.
Budgeting and Resource Management:
- Develop and manage the IT budget for the campus, including forecasting, allocation, and expenditure control.
- Identify opportunities for cost savings, process improvements, and resource optimization.
IT Governance and Compliance:
- Ensure compliance with IT policies, standards, and regulations, both internally and externally.
- Stay informed about relevant laws, regulations, and security standards to ensure data protection and privacy.
Team Leadership and Development:
- Lead and manage a team of IT professionals, providing guidance, mentorship, and support.
- Foster a positive and collaborative work environment, promoting professional growth and development.
Qualifications Skills & Relevant Knowledge
- Proven experience in IT strategy, infrastructure management, and digital transformation.
- Strong leadership, project management, and stakeholder engagement skills.
- Expertise in IT governance, data security, and compliance standards.
- Bachelor’s degree in information technology, Computer Science Engineering or related field, master’s degree is an added advantage
- 8-12years relevant and cognate IT operations management experience with a demonstrable record.
- Membership of relevant professional organizations and networks will be a strong advantage (e.g. CCNA, CCNP, ITIL, PMI etc.)
- Demonstrable experience of managing projects and delivering successful outcomes.
- Exceptional written and oral communication skills.
- Experience supervising and leading a medium to large team of part- and full-time IT employees.
- Organizing work and building an effective team to meet the needs of the assigned areas.
- Technical Understanding Skills.
- Process development and Improvement skill.
- Critical thinking and problem solving.
Technical Competencies:
- Network Infrastructure: In-depth knowledge of networking protocols, architectures, and components. This includes routers, switches, firewalls,
- and various network topologies.
- Telecommunications Systems: Understanding of telecommunication technologies such as VoIP, PSTN, SIP, and mobile networks.
- Security: Knowledge of network security protocols and measures to protect against cyber threats. This includes firewalls, VPNs, and intrusion
- detection/prevention systems.
- Troubleshooting: Strong problem-solving skills to identify and resolve network and telecom issues efficiently.
- Wireless Technologies: Familiarity with wireless communication technologies such as Wi-Fi, Bluetooth, and cellular networks.
- Virtualization: Understanding of virtualization technologies, especially in the context of network functions virtualization (NFV).
- Monitoring and Management Tools: Proficiency in using network monitoring and management tools to ensure optimal performance and identify
- potential issues.
Soft Skills:
- Communication: Excellent communication skills are crucial for explaining technical issues to non-technical stakeholders and collaborating with
- team members.
- Teamwork: Ability to work effectively in a team, especially when dealing with cross-functional teams or projects.
- Adaptability: Given the rapidly evolving nature of technology, being adaptable to new tools and methodologies is important.
- Analytical Thinking: The ability to analyze complex technical problems and devise effective solutions.
- Customer Service: If the role involves client interaction, good customer service skills are essential.
- Project Management: For more senior roles, experience in project management is often beneficial for overseeing the implementation of network
- and telecom solutions.
- Documentation: Keeping detailed and accurate records of network configurations, changes, and issues is vital.