Inventory Support Officer – POS Terminals

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Inventory Support Officer - POS Terminals

Location: Lagos

Role Purpose

• The ISO (Terminals) is the dedicated custodian for all forms of POS terminals flowing through the repair pipeline.
• The role ensures end-to-end traceability, enforces custody controls, and maintains absolute logical–physical alignment within the Repair Centre's IMS subsystem, covering every stage from receipt of faulty units to dispatch of QA-cleared OK devices.

Key Responsibilities
Intake & Receipt Management:

• Receive faulty/returned terminals from state offices; verify against the recall waybill at serial-number level before accepting into the IMS.
• Log all received devices in the IMS with correct status within 24 hours of physical arrival.
• Identify and quarantine damaged or missing-serial devices; raise a Discrepancy Report immediately.

Repair Pipeline Tracking:

• Push faulty devices to technicians daily and update IMS status to 'In Repair' upon assignment.
• Monitor movement of each terminal through all repair stages: Assessment → In Repair → Awaiting QA → QA Cleared → Dispatch Holding.
• Enforce the 24–72-hour SLA from receipt-to-assignment and from QA clearance-to-dispatch readiness.

QA Integration & Status Management:

• Receive QA-approved terminals and update IMS status to 'QA Cleared – Awaiting Dispatch' within 4 hours.
• Flag devices that fail QA back to the repair queue or classify as 'Beyond Economic Repair (BER)' with a written justification report.
• Ensure all 'BER' devices are tagged and isolated in the scrap/disposal holding area.

Dispatch & Outbound Logistics:

• Generate the Dispatch List and Waybill for QA-cleared refurbished and OK devices; obtain approval from Repair Centre Manager and Cluster lead before release.
• Scan all devices at serial level during physical loading; update IMS to 'In Transit – Outbound'.
• Confirm receipt acknowledgment from the destination state SIO and close the dispatch transaction in IMS.

Inventory Counts & Reconciliation:

• Conduct daily physical counts of all terminals in the repair centre; reconcile against IMS records.
• Escalate any variance (physical vs. logical) to the Lead, Inventory Support within the same business day.
• Participate in monthly, quarterly, and annual wall-to-wall counts as directed by the Inventory & Warehouse Manager.

Compliance & Housekeeping:

• Maintain clearly labelled racks and segregated zones: Faulty, Under-Repair, Refurbished/OK, BER/Scrap.
• Enforce all provisions of the POS Inventory Control SOP within the repair centre.
• Uphold audit readiness, workplace safety, and environmental handling standards at all times.

Requirements 

• Minimum of OND in a related discipline 
• At least 2 years experience in inventory operations.
• Good computer skills. Must know the Microsoft Office Suite (Excel, Word and PowerPoint) 
• Ability to work with limited supervision. 
• Strong attention to detail and accuracy.
• Proficiency in inventory management systems and workflow applications.
• Experience handling large volumes of items 
• Excellent organizational and record-keeping skills.
• Effective communication and stakeholder coordination.
• Ability to manage multiple tasks and meet deadlines.

Reporting Line:

• Functional: Lead, Inventory Support (Regional)
• Operational: Repair Centre Manager
• Dotted: Regional Inventory & Warehouse Manager.