Security systems: Operational support and management of the system as listed in Appendix
Operational Support: Ensuring that the security system operates and KPIs are delivered within the agreed SLAs. This covers First- and Second-Level Support. This support also assures the delivery of business-critical real-time, hourly, daily, weekly, and monthly reports, including executive dashboards.
Operational & Data Integrity Assurance: Ensuring that all processes run correctly and accurately, and that the integrity of the data in security systems is assured and aligned with inputs received. Operational processes, procedures, and checklists to ensure the operational performance remains optimal and ensure maximum availability of the platform and associated services must be managed and maintained. Operational Performance
Reports and Dashboards for Operational Management purposes are included in the scope. Daily engagements with Group SOC to ensure information sent/received to and from Group SOC is expected.
Application Support: Corrective and preventive maintenance of the Security System, ad hoc and operational reporting, and delivering on all Service Requests and incidents logged through the client. Standard Trouble Ticketing Platform. Management of the application includes space and performance management.
Data Availability: Accurate and complete data available for the IT Security Team and downstream systems dependent on data or reports from the Security System. Participate in the delivery of the client’s cybersecurity through vulnerability and threat identification, incident detection and response, forensic investigations, and patch and vulnerability management. Engage with infrastructure and applications teams in mitigation and remediation efforts.
Engage with other IT units to establish and enforce security best practices, protection objectives and process improvements.
Review and make recommendations regarding on-prem, data centre, and cloud infrastructure, networking and security settings and posture.
Create and maintain key metrics that are indicative of the security posture of the client infrastructure.
Keep abreast of threat intelligence feeds, industry reports, and emerging threats that may affect the client.
Experience
Bachelor’s Degree / HND in Computer Science, Information Technology, or a Cybersecurity-related field.
3-5 years of experience in an area of security specialization, with experience working with others.
Experience working in a large organization and preferably in the Telecommunications industry.
Experience working in the telecommunications industry.
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Closes Friday 6 November · 13 days left
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IT Security Analyst - GVA Partners
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