Department: Repair Operations
Reports to: Regional Repair Operations Manager
About this role
The Packaging Officer is responsible for ensuring all refurbished terminals that pass quality assurance (QA) are properly packaged, labelled, and logged before being sent to inventory for distribution.
The role is central to maintaining product quality and presentation standards, while also ensuring packaging workflow compliance.
Responsibilities
Terminal Packaging: Receive QA-approved refurbished terminals and ensure they meet packaging criteria. Verify the packaging checklist (charger, cable, frosted bag, serial label, and packaging carton). Ensure only terminals with valid QA approval are packaged, and that all OK terminals are powered and checked prior to packaging.
Terminal Logging & Reporting: Log every packaged terminal in the system with full packaging details. Track daily and weekly packaging performance against targets, and initiate the push and collection of terminals to or from inventory officers.
Inventory Coordination: Maintain an accurate record of packaged and unpackaged terminals, and report any discrepancies or damaged items immediately.
Quality Control & Compliance: Reject terminals that are damaged or do not meet packaging standards, providing valid rejection reasons and returning them to inventory for re-evaluation. Follow and enforce standard operating procedures (SOPs) for packaging and materials usage.
Process Improvement: Collaborate with repair and QA teams to identify issues in existing processes, suggesting improvements to the packaging workflow or material usage.
Experience & Background
OND / HND / Bachelor’s degree in a relevant field is preferred.
Prior experience in electronics handling, warehouse packaging, or operations support is preferred.
Skills & Competencies:
Attention to detail and process discipline.
Familiarity with inventory or device tracking systems.
Ability to follow structured workflows.
Good written and verbal communication skills.
Physical stamina to handle and package devices for extended periods in a warehouse/repair center environment.
What success looks like in this role:
Consistently meeting or exceeding daily and weekly packaging output targets.
Maintaining a low return rate for packaged terminals by strictly adhering to quality criteria.
100% compliance with the packaging checklist and established SOPs.
High level of inventory accuracy with minimal logging discrepancies.
Why join us
Competitive compensation, benefits, and career growth opportunities.
Support for professional development and continuous learning.
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