At HRD Solutions, we provide performance focused support to businesses in the areas of business strategy, organizational design and Human Resource Consulting.
We are recruiting to fill the position below:
Job Title: Quality Assurance Officer - Cafeteria Services
Location: Lagos
Employment Type: Full-Time
Department: Services
Reports To: Cafeteria Manager
Job Summary
- The Quality Assurance Officer is responsible for ensuring all food products, kitchen operations, and cafeteria services meet established quality, safety, hygiene, and regulatory standards.
- The role involves monitoring food preparation, conducting inspections and audits, implementing quality control procedures, and driving continuous improvement to ensure a safe and satisfactory dining experience.
Key Responsibilities
Quality Management:
- Develop, implement, and monitor QA procedures and standards for cafeteria operations.
- Ensure all food meets quality, nutritional, and presentation standards and complies with SOPs.
Food Safety & Hygiene Compliance:
- Ensure strict adherence to food safety, sanitation, and hygiene regulations.
- Inspect kitchens, storage areas, and service counters; monitor handling, storage, and transportation.
- Verify compliance with HACCP, GMP, and other food safety requirements; implement corrective actions.
Audits, Monitoring & Testing:
- Perform routine internal audits and prepare reports with improvement recommendations.
- Coordinate regulatory inspections and monitor corrective/preventive actions.
- Assess food quality (appearance, taste, freshness, portion, temperature, shelf-life) and track incidents, complaints, and quality issues.
Training & Documentation:
- Train staff on food safety, hygiene, and quality standards; organize awareness programs.
- Maintain accurate QA records, inspection reports, and audit documentation; prepare periodic compliance reports.
Customer Satisfaction & Continuous Improvement:
- Monitor feedback, investigate complaints, and recommend solutions to improve dining experience.
- Identify opportunities to improve food quality, efficiency, and safety; participate in menu reviews and benchmark against industry best practices.
KPIs
- Compliance rate with safety standards, timely resolution of audit findings, customer satisfaction scores, reduction in safety incidents/complaints, staff compliance, accuracy of reports, and successful regulatory inspections.
Qualifications & Experience
- Education: Bachelor's Degree or HND in Food Science, Food Technology, Nutrition, Hospitality Management, Quality Management, or related field.
- Experience: 5-7 years in quality assurance, food safety, catering, hospitality, or institutional food management.
- Experience in educational institutions, hotels, hospitals, or large-scale catering is an advantage.
Required Skills:
- Food safety & hygiene regulations, HACCP & GMP knowledge, inspection & auditing, report writing, analytical & problem-solving, attention to detail, excellent communication & training ability, MS Office proficiency, high ethical standards.
Salary
N250,000 - N300,000 monthly.