Standard Chartered Bank - We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.
We are recruiting to fill the position below:
Job Title: Relationship Manager
Requisition Number: 62763
Location: Abuja
Global Grade: Band 7
Work Type: Office Working
Employment Type: Permanent
Job Summary
- As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives.
- You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.
About Wealth and Retail Banking
- We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium.
- In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients.
- We’re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows.
- Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance.
- We’re investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth.
- You’ll join a growing franchise within Standard Chartered Group.
Key Responsibilities
- Manage a portfolio of affluent clients, acquiring new customers
- Deepening existing relationship and growing their portfolio.
- Provide outstanding client experiences.
- Delivering advisory led wealth solutions and sale of wealth management products.
- Organised, follow-up leads, complete and record appointments, close customer requests.
- Support our clients to meet their financial needs, as they progress through their career and life-stages.
- Build relationships for the long-term and understand clients’ financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.
- Keep abreast of market trends, new product offerings and the latest campaigns.
- Ensuring regulatory compliance in how the clients’ accounts are conducted
- Maintaining high service client experience standard for our clients.
Qualifications
- Minimum of B.Sc Degree
- Professional Memberships, i.e., required for roles for continuous development/ improvement/awareness of current practices etc –
- Bank training, i.e. mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific, - E Learning – Anti Money laundering, Conflict of Interest, rejecting bribery & Understanding Sanctions
- Languages: i.e. those required for roles
Skills and Experience:
- Banking knowledge and sales experience for at least 7 years.
- Excellent communication, interpersonal and relationship building skills.
- Ability to learn new products and services quickly.
- Market awareness and benchmarking.
- Management information.
- Work in a flexible and agile way.
- Courageous, creative, responsive, and trustworthy.
- Thrives in an international environment.
- Enjoys being in a team, engaging with co-workers.
- Motivated self-starter, identifying opportunities.
- Maintains a high standard of personal conduct and lives our valued behaviours.
- Manage Conduct
- Manage Risk
- Manage People
- Stakeholder Management
- Affluent Client Relationship Management
- Wealth Management
- Effective Communication
- Regulatory Environment – Financial Services
- Addressing Customer Needs
- KYC/CDD.