Sales Associate

Key Responsibilities:

• Welcome and attend to customers professionally, identifying their needs and recommending suitable products.
• Promote and sell the company’s products to achieve assigned sales targets.
• Provide accurate information about product features, prices, availability, and promotions.
• Build and maintain positive customer relationships to encourage repeat business and customer loyalty.
• Process customer orders, sales transactions, receipts, and payments accurately.
• Maintain proper product displays, ensure shelves are stocked, and keep the sales area clean and organized.
• Monitor stock levels, report low-stock items, and assist with inventory counts when required.
• Handle customer enquiries, complaints, and returns professionally, escalating complex issues where necessary.
• Keep accurate records of daily sales, customer orders, and other relevant transactions.
• Stay informed about the company’s products, pricing, promotions, and competitors’ offerings.
• Collaborate with colleagues and supervisors to improve sales performance and customer satisfaction.
• Comply with company policies, sales procedures, cash-handling guidelines, and workplace safety standards.

Key Requirements:

• Minimum of OND or equivalent qualification in Business Administration, Marketing, or a related field is an advantage.
• Previous experience in sales, retail, customer service, or a related role is an advantage.
• Good communication, interpersonal, and customer service skills.
• Basic numeracy and the ability to handle sales transactions accurately.
• Ability to persuade customers, negotiate appropriately, and close sales.
• Basic computer skills and familiarity with point-of-sale (POS) systems are an advantage.
• Strong attention to detail, honesty, and a customer-focused attitude.
• Ability to work independently and as part of a team.