Cobranet Limited a reputable organization incorporated in 2003 and provides internet solutions. Our footprint and range of products have grown immensely since incorporation and we are proud to provide every segment of society with a reliable link to the digital universe. Our entire network topology is rugged, dynamic and fully redundant with negligible downtimes: content showing extremely high availability exceeding 99.5%. Our promise is to continue providing innovative solutions at the best feature-to-price and service-to-price ratio.
We are recruiting to fill the position below:
Job Title: Service Delivery Coordinator
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Reports To: Manager, Service Delivery
Responsibilities and duties
Update, Monitor and Input Presales tracker sheet for all Installation, survey, Trial/POC and activation requests.
Daily & Monthly report on presales tracker sheet.
Process account activations for newly installed links for both new and existing clients
Liaise with all stakeholder and ensure contracts are signed, submitted & documented for all client
Weekly handover reporting of newly installed accounts for Cooperate account, partners, resellers and dealers to Account Management.
Weekly reporting of new accounts that were recently activated to account department.
Ensuring the sales team are regularly updated with reports on the status of their Survey / Installation
To handle and process service request from sales person/reseller and communicate relevant information to the sales person/reseller
Maintain a good filing system for all signed contracts
All other duties as assigned by the Supervisor.
Competencies:
Excellent knowledge & hands on use of Microsoft Excel
Well organized & pays attention to detail
Excellent verbal & written communication skills
Ability to analyze & interpret data
Basic Knowledge of wired & wireless technology, LAN, WLAN infrastructure.
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Closes Saturday 31 October · 9 days left
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Service Delivery Coordinator - Cobranet Limited
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