Ikeja Electricity Distribution Company (IKEDC) - Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electric Plc, Nigeria’s largest power distribution network, powers lives and businesses with innovation and an unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013, following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.
We are recruiting to fill the position below:
Job Title: Surveillance Operator
Location: Lagos
Employment Type: Full-time
Role Purpose
- Responsible for overseeing the daily operations of the Physical Security Operations Center (P SOC), including monitoring security events, analyzing incidents, and responding to threats, and guiding the team in maintaining a robust 24/7 security posture.
- Proactively seeking opportunities to improving P-SOC processes, performance, and effectiveness.
Role Accountabilities
Supervisory and Operational:
- Ensuring the P-SOC is compliant with relevant security standards and regulations.
- Developing P-SOC performance management tools.
- Monitoring and Analyzing Video Surveillance and Telemetry Fields.
- Identifying potential threats, vulnerabilities, and attack vectors, and developing use cases for security monitoring. • Coordinating security data’s collation and analysis from a range of internal and external sources and produce formal security updates.
- Working with other security teams to ensure effective communication and collaboration.
- Developing regular metrics, dashboards and reports for P-SOC operations for various stakeholders as approved by Enterprise Security Manager or the CSO.
- Ensuring compliance to SLA and process adherence to achieve operational objectives.
- Providing security context analysis and daily security updates and rapidly communicate relevant security information, analysis and recommendations to the security management.
- Working with other security teams to ensure effective communication and collaboration.
- Developing and maintaining performance metrics to track P-SOC effectiveness and identify areas for improvement.
- Continuously monitoring security events and systems for anomalies and suspicious activity.
- Providing clerical and administrative supports for security operations.
- Scheduling meetings and coordinating appointments.
- Providing firsthand equipment preventive and corrective maintenance.
- Performing threat management & threat modelling, identify threat vectors and develop use cases for security monitoring.
- Effective communication and escalation during incident response.
- Actively searching for and identifying potential threats and vulnerabilities within the security architecture.
- Performing all security administrative functions.
- Any other roles as designated by the ESM/CSO.
Financial:
- Ensuring physical security systems are functioning correctly and are fit for purpose, troubleshooting and organizing for corrective action while at the same time mitigating against any risk to the facility.
- Effectively manage and control the security resources and operational logistics.
- Reviewing and processing of all 3rd contract monthly invoices for accountability.
Team Training and Development:
- Leadership, mentorship and performance management for direct reports.
- Working closely and maintain a positive working relationship with internal teams and outsourced partners in the remediation actions of incidents within SLA.
- Assisting security manager to provide in-depth security inductions for new staff upon arrival and additional briefings for all staff upon major shifts in the security context.
Health and Safety
- Work safely and take responsibility for keeping self and colleagues free from harm.
- Report all incidents and hazards promptly.
- Inform, train and equip security personnel to carry out their work safely.
- Ensure prompt and accurate reporting and investigation of all workplace incidents and injuries.
- Assess all hazards promptly and ensure they are managed.
Requirements
- Bachelor’s Degree or its equivalent in science or security related discipline.
- Relevant Professional security certification -Added advantage
- Minimum of three (3) years relevant experience.
Skills Compentencies:
Technical Competencies
- Good knowledge and understanding of security systems and management.
- Ability to pay attention to details and to anticipate security issues from nuances within and outside the business.
- Technical Security competency.
- Emotional maturity to understand impact and sensitivity of security issues.
- Possess good communication, interpersonal and networking skills.
- Strong analytical and problem-solving skills.
- Display good supervisory, coaching, and mentoring skills.
- Exhibit proficiency in the use of MS Office tools.
Behavioral Competencies:
- Customer Centricity: Demonstrates responsiveness to the security needs of internal stakeholders by providing timely, accurate and relevant security information, support and recommendations.
- Risk Management: Identifies, assesses and proactively addresses security threats, vulnerabilities and operational risks to protect people, assets and business operations.
- People Leadership: Provides direction, coaching and support to security personnel, promotes accountability and collaboration, and enables theteam to achieve operational and security objectives.
- Entrepreneurship: Takes initiative to improve P-SOC processes, strengthen security effectiveness and identify opportunities to optimise resources, systems and operational outcomes.
- Organizational Learning: Continuously builds and shares security knowledge, learns from incidents and emerging threats, and uses insights to strengthen security practices and team capability.
- Change Management: Adapts to evolving security threats, technologies, processes and operational requirements while supporting the effective implementation of security improvements.