Waitress

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Waitress

Location: Abuja (FCT)
Employment Type: Full-time
Department: Food & Beverage / Operations
Reports To: Bar Supervisor / Manager

Job Summary

• The Waitress is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring guests have a pleasant dining experience. The role requires professionalism, attention to detail, and a friendly attitude while maintaining cleanliness and service standards.

Key Responsibilities

• Greet guests warmly and escort them to their tables when required.
• Present menus, explain menu items, and make recommendations when necessary.
• Take accurate food and beverage orders and relay them to the kitchen or bar staff.
• Serve food and drinks promptly and professionally.
• Ensure tables are properly set, clean, and well maintained.
• Check on guests during meals to ensure satisfaction and address concerns politely.
• Clear tables and reset them for the next guests.
• Handle guest complaints professionally and escalate to the supervisor when necessary.
• Maintain cleanliness of the dining area and service stations.
• Follow food safety, hygiene, and health regulations at all times.
• Assist with billing, collecting payments, and issuing receipts when required.

Key Performance Indicators (KPIs)

• Customer satisfaction and feedback
• Accuracy of orders and service delivery
• Speed and efficiency of service
• Compliance with hygiene and safety standards

Qualifications and Requirements
Education:

• Minimum of SSCE / High School Certificate or equivalent.

Experience:

• Previous experience as a Waitress or in a customer service role is an advantage

Skills and Competencies:

• Excellent communication and interpersonal skills.
• Friendly, polite, and customer-focused attitude.
• Ability to work under pressure in a fast-paced environment.
• Good teamwork and time management skills.
• Attention to detail and accuracy.
• Physical stamina to stand and walk for long periods.

Working Conditions:

• Requires standing and walking for extended periods.
• May involve carrying trays and serving equipment.
• Work may include evenings, weekends, shifts, and public holidays.