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Customer Loyalty and Retention Strategies Training

By Capacity for Africa Unverified
DeliveryPhysical
Duration1 week
Next start05 Oct 2026
LocationLagos
★ 10% Discount for 2 or more participants from the same organi...

About this programme

Improving customer loyalty is an essential element in customer retention.  The CRM forum will reveal why customer loyalty is so crucial to business success. More importantly, delegates will discuss with their peers five steps to improve loyalty and retention which, if focused on the appropriate customers, will improve profitability!

For Whom: Customer Relationship Managers, Customer Service Officers, Public Relations Officers, Customer Care Centre Executives, Marketing and Sales Executives.

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.

Upcoming runs

Oct 05 - 09 Oct, 2026
Lagos, Abuja, Online

Facilitator & contact

Facilitator
Capacity for Africa Faculty
Contact person
Dr Gosim Martin, Director of Program

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