To help you make the most of the all-important role of your frontline people. At the end of the training, the participant should be able to:
- Handle difficult people with skill and professionalism.
- Manage mails effectively.
- Apply proven telephone techniques to save time and satisfy callers.
- Become conversant with digital (online) marketing.
- Practice successful telemarketing
- Apply the secrets of assertive (not aggressive) language.
- Improve communication skills.
- Improve negotiation skills.
- Enhance customer service.
- Dress and groom corporately.
- Build a positive image for your company.
For Whom: Front Desk Officers, Call Centre Executives, Booking and Reservation Officers, Frontline Sales, and Customer Support/ Interface Officers.
Course Booking
Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.
