Master-class for Executive Secretaries and PAs: Competent, Calm and Creative Executive Support

Program Overview:

Today's executive business managers are looking for professional administrators whom they can rely on to be their right-hand person and who have the ability to be involved in the growth of the business and handle clients. A recent report by the International Association of Administrative Professionals (IAAP) revealed that the administrative professional's role has changed dramatically, and many are involved in executive work more than ever before. The profile of the work required to be done by Secretaries, Office Managers, and PAs now requires a concerted combination of management, interpersonal and technical expertise, including a creative work attitude.

For whom:

This program is designed carefully to enhance the existing skills of Executive Secretaries, Personal Assistants, Office Managers and Team Leaders, Administrative Assistants and Co-coordinators, and Business Support Executives.

Learning objectives:

At the end of the course, participants will be able to: 

• shift from executive PA to business partner;
• explain what their boss needs from them without being told;
• improve their professional relationship with your boss;
• effectively organise their workflow
• discover project management and party planning techniques;
• maximise value to the organisation;
• work effectively with different communication styles;
• learn effective diary and email management strategies using internet tools;
• learn how to be assertive without offending; and
• refine techniques for influencing management;

Course outline:

Day One: Building a Strategic Partnership with your Manager

• Orientation, Introductions and Scene Setting
• The skill set of a world-class EA/PA
• Identifying and understanding Leadership Styles
• Recognising more effective ways to support your manager
• Developing a personal brand
• Understand how to build and expand your role

Day Two: Making an Impact through Excellent Communication Skills 

• Building Your Confidence
• Developing assertiveness without causing offence
• Understanding and working with different Communication styles
• How to influence through non-verbal communication
• Effective Listening and Questioning
• Expanding your influence and effectiveness

Day Three: Blending with the Executive Team

• Understanding and working with different working styles
• Understanding Team Dynamics
• The fundamentals of making an impact
• Delegation, feedback and building a motivated team
• Problem Solving and making the best decisions
• Using Coaching and Mentoring to inspire and motivate

Day Four: Refining your Role & Increasing your Management Potential

• Understanding the basics of performance management
• Running effective meetings
• Effective Time Management
• When things go wrong – how to resolve conflict
• Refining your Influencing skills
• Expanding your toolbox of management skills

Day Five: The Calm and Creative Executive Assistant

• Gain an understanding of the main causes of stress
• Develop the tools to make stress manageable
• Refining confidence and belief in oneself
• Developing emotional intelligence and resilience at work
• Appraisals and how to prepare for them
• Making a memorable presentation

This course package includes: Course material in soft copy, Tea break, Lunch, City tour, and certificate of attendance.

A Core 1.5 laptop with the soft copy of the course material loaded with a carrying bag will be presented to the participants at the end of the course.

Note: Payment is either USD or the prevailing parallel market rate. We do not accept the government official rate.

Training Methodology: Lectures, discussions, exercises, case studies, and audio-visual aids will be used to reinforce these teaching/learning methods

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.