The Art of Building a Customer Centric Organisation Course

This course explores the nature and benefits of innovative and collaborative teams. Increasingly, companies see innovation and collaboration as a key source of competitive advantage, with benefits for motivation and engagement and developing talent, as well as team and organizational performance. However, achieving these benefits places new demands on leaders, and requires new leadership skills to create a more collaborative environment.

For whom:

This course is designed for senior executives, line managers and experienced supervisors with responsibilities for team performance and management. Leaders developing team skills and capabilities.  Additionally, HR and Learning and Development professionals with responsibilities for developing organizational skills and capabilities can also benefit from this program.

Learning objectives:

At the end of the course, participants will be able to:

• evaluate the key features and benefits of innovative and collaborative teams;
• assess their team's current and aspired innovation and collaboration skills and create an appropriate development plan;
• adopt key approaches for creating the right environment for innovation and collaboration;
• apply approaches to developing shared purposes and goals; and
• apply leadership practices which inspire and support team innovation, collaboration and success.

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.