Training on Advanced Skill Development for Front Desk Officers

To help you make the most of the all-important role of your frontline people. At the end of the training, the participant should be able to:

• Handle difficult people with skill and professionalism
• Manage mails effectively
• Apply proven telephone techniques to save time and satisfy callers
• Become conversant with digital (online) marketing
• Practice successful telemarketing
• Apply the secrets of assertive (not aggressive) language
• Improve communication skills
• Improve negotiation skills
• Enhance customer service
• Dress and groom corporately
• Build a positive image for your company.

Training can also be delivered online

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.