Training on Professional Telephone Skills for the Help Desk Officers

This course is designed to provide senior executives with the skills and knowledge they need to effectively manage the front desk and handle telephone calls in a professional and efficient manner.

The course will cover a range of topics including:

• Best practices for answering and routing telephone calls
• Techniques for handling difficult or angry callers
• Tips for managing a busy front desk and maintaining a positive customer experience
• Strategies for handling and directing calls to the appropriate person or department
• Effective communication skills and etiquette for telephone conversations

Through a combination of lectures, group discussions, and hands-on practice, participants will learn how to handle telephone calls with confidence and competence, and how to effectively manage the front desk to ensure that all calls and visitors are promptly and courteously handled.

Course can also be delivered online

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.