Reports To: Manager - Loyalty Management
Division: Marketing
Mission
Supports the delivery of loyalty programmes and initiatives that drive subscriber retention and value realization, while measuring performance and business outcomes to ensure alignment with strategic objectives.
Description
Support the Loyalty Manager in identifying and activating relevant business adjacencies that strengthen customer retention and sustained spend within the loyalty base.
Collaborate with cross-functional teams to identify, track, and migrate eligible customers into relevant loyalty propositions.
Coordinate the operational execution of approved loyalty reward schemes by monitoring reward disbursement, tracking fulfilment, resolving routine exceptions, and escalating material issues.
Extract, validate, transform, and analyze loyalty data to generate accurate reports and actionable programme insights.
Prepare briefs, reports, presentations, and supporting documentation for planned loyalty management activities.
Ensure timely and accurate completion of all loyalty management reporting requirements.
Coordinate contract documentation, purchase orders, supplier payments, procurement logistics, and document management activities in accordance with established processes and controls.
Requirements
Education:
First degree in any related discipline
Fluent in English
Experience:
3-7 years’ experience which includes
Minimum of 3 years’ experience in an area of specialisation; with experience working with others
Experience working in a medium organization
Work experience in customer analytics, loyalty programme reporting, market research, or business insights will be an added advantage.
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