Brand Community Manager

HRTOBI, a Human Resourcing Outsourcing Company, is recruiting to fill the position below:

Job Title: Brand Community Manager

Location: Remote
Employment Type: Contract
Openings: 10

About the Role

• We are looking for 10 proactive and digitally savvy Brand Reputation & Community Management Officers to join our growing team.
• The successful candidates will help monitor online conversations, engage with relevant communities, respond to questions and concerns, address misinformation, and support the development of a positive and trustworthy brand presence across social media platforms.
• This is an ideal opportunity for someone who understands social media, communicates naturally online, and can engage with different audiences professionally and strategically.

Key Responsibilities

• Monitor social media platforms for conversations, mentions, comments, and discussions relating to the brand and its industry.
• Engage with relevant online communities in a professional and constructive manner.
• Respond appropriately to questions, concerns, and comments using approved company information.
• Identify negative sentiment, misinformation, recurring complaints, and potential reputation risks.
• Provide accurate information and help clarify misconceptions about the company's products and services.
• Identify opportunities to encourage positive and meaningful conversations around the brand.
• Support the collection and promotion of genuine customer feedback and testimonials.
• Escalate sensitive complaints, medical concerns, or significant reputational issues to the appropriate team.
• Monitor competitor conversations and emerging industry trends.
• Prepare regular reports on online sentiment, customer concerns, trends, and reputation issues.
• Work closely with the Marketing, Sales, Customer Support, and Brand teams to ensure consistent communication.

Requirements

• Excellent written and verbal communication skills.
• Strong understanding of social media platforms and online communities.
• Ability to communicate naturally and professionally online.
• Strong research and fact-checking abilities.
• Excellent attention to detail.
• Good judgment and emotional intelligence.
• Ability to handle criticism and difficult conversations professionally.
• Ability to work independently and meet assigned targets.
• Previous experience in community management, social media management, customer service, public relations, communications, or reputation management is an advantage.

Important Professional Standard:

• Candidates must be committed to honest and responsible communication. The role does not involve fabricating customer experiences, creating false testimonials, making unsupported health claims, or misrepresenting personal use of products.

What We Offer

• ₦150,000 monthly compensation
• Remote work
• Professional training and onboarding
• Opportunity to work with a growing health and wellness brand
• Exposure to social media, brand strategy, community management, and digital reputation management
• Performance-based growth opportunities