Business Operation Manager

Job Description 

• We are looking for a Business Operations Manager to lead operations and develop our partnership with OPay in Nigeria. 
• Based in Lagos, you will be the main point of contact for OPay, local partners and our international teams.
• Your objective will be to increase usage, improve conversion and drive revenue growth. 

Responsibilities
Your main responsibilities will include: 

• Manage the day-to-day relationship with OPay on operational, commercial and technical matters. 
• Develop relationships with aggregators, telecom operators, media agencies and content providers; negotiate commercial terms and service-level agreements, and organise performance reviews and joint action plans. 
• Monitor and drive business KPIs, including acquisition, active users, churn, average revenue per user and revenue. 
• Build and track monthly forecasts and budgets with Finance, identify gaps and implement corrective actions. 
• Reconcile volumes and revenues with partners, and follow up on revenue-share statements, invoicing and payments. 
• Optimise user journeys, conversion, payment success rates, retention and re-engagement, including through A/B testing. 
• Coordinate marketing activities and media buying—performance campaigns, in-app placements, bundles and promotions—and measure their return on investment. 
• Lead cross-functional projects covering product and service launches, technical integrations, marketing optimisations, and financial, contractual or regulatory initiatives. Define responsibilities, monitor timelines and deliverables, and escalate risks. 
• Ensure operations comply with Nigerian regulations and partner policies. 
• Monitor service quality, fraud indicators, complaints and online reputation, working closely with technical teams, partners and Customer Care. 
• Continuously benchmark the Nigerian market and develop the local content offering by identifying and supporting relevant partners. 
• Provide regular reporting to the Country Manager and international teams, and propose new business development initiatives. 

Qualifications 

• You hold a Bachelor’s degree in Business, Marketing, Economics, Engineering or a related field. A Master’s degree or MBA is a plus. 
• You have at least four years of successful experience in business operations, account management, partnerships or business development. 
• You have experience in fintech, mobile payments, telecoms, value-added services or digital services, in Nigeria or another African market. 
• You have managed partners such as telecom operators, aggregators, payment providers or media agencies. 
• You are comfortable working with KPIs, P&L statements, forecasts and dashboards. You have advanced Excel or Google Sheets skills; SQL and BI tools are a plus. 
• You can coordinate several projects simultaneously, meet deadlines and negotiate with a range of stakeholders. 
• You understand digital marketing channels, particularly acquisition, CRM and conversion funnels. 
• You are organised, detail-oriented and analytical, with initiative and a strong sense of ownership. 
• You enjoy working both collaboratively and independently in an international environment, and have a genuine interest in mobile, fintech and digital services.