Cashier Manager

Catalyst Path Consulting is recruiting suitably qualified candidates to fill the following position below:

Job Title: Cashier Manager

Location: Jabi, Abuja (FCT) 
Employment Type: Full-time
Department: Retail Operations / Finance
Reports To: Store Manager
Industry: Retail / Supermarket / Consumer Goods

Job Summary

• The Cashier Manager is responsible for overseeing all cashiering operations within the retail store, ensuring accurate transaction processing, proper cash handling, excellent customer service, and effective management of the cashiering team.
• The role involves supervising cashiers, monitoring daily sales transactions, reconciling cash and electronic payments, preventing financial losses, and ensuring compliance with the company's financial and operational policies.
• The ideal candidate must be trustworthy, detail-oriented, customer-focused, and experienced in managing point-of-sale (POS) operations in a busy retail environment.

Key Responsibilities
Cashiering Operations:

• Supervise daily cashiering activities and ensure smooth checkout operations.
• Ensure all sales transactions are accurately processed through the Point-of-Sale (POS) system.
• Monitor cash, card, bank transfer, and other approved payment transactions.
• Ensure cash registers are properly opened, operated, and closed according to company procedures.
• Verify cashier sales records, receipts, refunds, discounts, and voided transactions.
• Ensure all sales are properly recorded and receipts are issued to customers.

Cash Management and Reconciliation:

• Conduct and supervise daily cash counts and end-of-shift cash reconciliation.
• Ensure cash collected matches POS reports, sales records, and payment settlement records.
• Investigate cash shortages, overages, discrepancies, and suspicious transactions.
• Ensure timely preparation and submission of daily cashiering and reconciliation reports.
• Enforce secure cash storage, cash transfers, and approved cash deposit procedures.
• Escalate unresolved discrepancies and suspected fraud to management immediately.

Team Supervision and Staff Management:

• Supervise, schedule, and allocate duties to cashiers and checkout personnel.
• Monitor attendance, punctuality, grooming, conduct, and productivity.
• Train new cashiers on POS operations, payment procedures, customer service, and cash-handling policies.
• Conduct regular performance reviews and provide coaching where necessary.
• Ensure adequate cashier coverage during peak periods, weekends, and promotional activities.
• Address routine staff issues and escalate disciplinary matters in line with company policy.

Customer Service:

• Ensure customers receive prompt, courteous, and professional service at checkout.
• Handle customer complaints involving billing errors, payment disputes, refunds, and pricing discrepancies.
• Ensure approved discounts, promotions, and loyalty benefits are correctly applied.
• Maintain an efficient checkout process and minimize customer waiting time.
• Promote a positive shopping experience and protect the store's reputation.

Loss Prevention and Internal Controls:

• Enforce strict compliance with cash-handling and transaction approval procedures.
• Monitor suspicious transactions, unauthorized discounts, refund abuse, and possible cashier fraud.
• Ensure cashiers do not share till credentials or allow unauthorized access to cash registers.
• Verify that refunds, cancellations, and price overrides receive the required approvals.
• Cooperate with the Finance, Internal Audit, Security, and Store Operations teams during investigations and audits.
• Recommend improvements to reduce cash losses, transaction errors, and operational risks.

Reporting and Compliance:

• Prepare daily cashiering summaries, reconciliation reports, and cashier performance reports.
• Maintain accurate records of till allocations, cash counts, payment discrepancies, and approved adjustments.
• Ensure compliance with company policies, financial controls, and applicable retail operating procedures.
• Report POS system failures, payment processing issues, and recurring operational challenges.
• Support management in implementing process improvements and preparing for internal or external audits.

Key Performance Indicators (KPIs)

• Performance will be measured against the following indicators:
• Cash Accuracy: Accuracy of cash counts and daily sales reconciliation.
• Cash Variance: Reduction in unexplained cash shortages and overages.
• Transaction Accuracy: Reduction in billing errors, incorrect discounts, and unauthorized transactions.
• Customer Service: Customer satisfaction and timely resolution of checkout complaints.
• Checkout Efficiency: Reduced waiting times and efficient cashier deployment.
• Reporting Compliance: Timely and accurate submission of daily reports.
• Policy Compliance: Adherence to cash-handling, refund, and transaction approval procedures.
• Staff Performance: Cashier productivity, attendance, training, and compliance.
• Loss Prevention: Reduction in preventable cash losses, fraud, and transaction irregularities.

Qualifications and Experience

• Minimum of an HND/Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline.
• At least 3–5 years of relevant experience in cashiering, retail operations, or cash management.
• Minimum of 1–2 years of supervisory or team management experience.
• Experience in a supermarket, departmental store, fashion retail outlet, or other high-volume retail environment is an advantage.
• Practical knowledge of POS systems, cash reconciliation, electronic payments, and basic accounting procedures.
• Proficiency in Microsoft Excel and other relevant reporting tools.

Required Skills and Competencies:

• Strong numerical, analytical, and reconciliation skills.
• High level of integrity, honesty, and accountability.
• Excellent supervisory and team management abilities.
• Strong attention to detail and accuracy.
• Good communication and customer service skills.
• Ability to identify discrepancies, investigate irregularities, and resolve operational issues.
• Ability to work under pressure in a fast-paced retail environment.
• Good organizational skills and effective time management.
• Ability to maintain confidentiality and enforce internal controls.

Working Conditions:

• Full-time employment within a retail store environment.
• May require shift work, weekend duty, and public holiday coverage.
• Must be available during peak shopping periods and stocktaking or audit exercises.
• Requires prolonged periods of standing and regular interaction with customers and retail personnel.

Reporting and Working Relationships;

• The Cashier Manager reports directly to the Store Manager or designated Head of Retail Operations and works closely with the Finance, Internal Audit, Security, Customer Service, and Human Resources departments.

Personal Attributes:
Important Location Requirement:

• Only candidates currently residing in Abuja will be considered for this position.
• Applicants must be based in Abuja and available to resume work at the designated store location.
• Candidates residing outside Abuja are not eligible to apply.