Sales Representative

Catalyst Path Consulting is recruiting suitably qualified candidates to fill the following position below:

Job Title: Sales Representative

Location: Jabi, Abuja (FCT)
Employment Type: Full-time
Department: Sales / Retail Operations
Reports To: Store Manager / Sales Supervisor

Job Summary

• The Sales Representative is responsible for delivering excellent customer service, promoting and selling the company's products, achieving sales targets, and ensuring a positive shopping experience for customers.
• The successful candidate will assist customers in selecting products, maintain an attractive and organized sales floor, process transactions where required, and support the achievement of the store's overall sales and operational objectives.

Key Responsibilities
Sales and Revenue Generation:

• Actively engage customers, identify their needs, and recommend suitable products.
• Promote products, special offers, discounts, and ongoing sales campaigns.
• Achieve assigned daily, weekly, and monthly sales targets.
• Identify opportunities to upsell and cross-sell products to increase sales revenue.
• Maintain adequate product knowledge, including features, benefits, pricing, and availability.

Customer Service:

• Welcome customers warmly and provide prompt, professional assistance.
• Respond to customer enquiries, complaints, and product-related concerns courteously.
• Ensure customers enjoy a positive shopping experience that encourages repeat business.
• Escalate complex customer complaints to the Store Manager or relevant supervisor.

Store Operations and Merchandising:

• Maintain a clean, organized, and visually appealing sales floor.
• Ensure products are properly displayed, labelled, priced, and arranged according to company standards.
• Monitor product availability and report low stock, damaged goods, or discrepancies.
• Support stock replenishment, product counts, and inventory checks as required.
• Ensure promotional displays and price tags are accurate and up to date.

Transactions and Reporting:

• Process customer purchases and payments accurately where assigned.
• Ensure all sales transactions comply with company policies and procedures.
• Maintain accurate records of sales activities and customer enquiries where required.
• Report daily sales performance, customer feedback, and operational issues to the supervisor.

Compliance and Teamwork:

• Adhere to company policies, retail procedures, health and safety standards, and loss-prevention guidelines.
• Protect company merchandise, equipment, and other assets against theft, damage, or misuse.
• Collaborate with colleagues to achieve store sales targets and operational goals.
• Perform other related duties as assigned by the Store Manager.

Key Performance Indicators (KPIs)
Performance will be evaluated based on:

• Achievement of assigned sales targets.
• Sales conversion rate and average transaction value.
• Upselling and cross-selling performance.
• Customer satisfaction and feedback.
• Accuracy of transactions and adherence to company procedures.
• Product display, shelf organization, and stock replenishment.
• Punctuality, attendance, teamwork, and compliance with company policies.

Qualifications and Experience

• Minimum of an SSCE / OND qualification; additional qualifications in Sales, Marketing, Business Administration, or a related field are an advantage.
• 1–2 years of experience in retail sales, customer service, or a similar role is preferred.
• Experience working in a supermarket, departmental store, shopping mall, or other retail environment is an advantage.
• Basic computer literacy and familiarity with POS systems are desirable.

Required Skills and Competencies:

• Strong communication and interpersonal skills.
• Customer-focused attitude and a professional approach.
• Good negotiation, persuasion, upselling, and cross-selling skills.
• Ability to work towards sales targets in a fast-paced environment.
• Basic numeracy and attention to detail.
• Honesty, reliability, and strong personal integrity.
• Good teamwork, time management, and problem-solving skills.
• Ability to stand for extended periods and support routine store operations.

Working Conditions:

• Work will be performed primarily within the retail store or assigned sales area.
• The role may require shift work, weekend work, and public holiday duties based on store operating hours.
• The successful candidate must be willing to work in a target-driven retail environment.