Chinese-English Language and User Research Specialist

About the Role

• We are seeking a bilingual Chinese-English Language & User Research Specialist to support product localization, interpretation, cross-cultural communication, and user research activities in Nigeria.
• The ideal candidate should have strong proficiency in both languages, excellent communication skills, and an interest in understanding local user needs. This is an early-career opportunity, and extensive research experience is not mandatory.

Key Responsibilities

• Translate, adapt, and review product-facing and user-facing content in Chinese and English.
• Support interpretation during meetings, interviews, workshops, and research sessions.
• Conduct and support user interviews, focus groups, field visits, and observations.
• Assist with participant recruitment, scheduling, and fieldwork coordination.
• Document user feedback, organize research notes, and summarize key findings.
• Collaborate with Chinese-speaking product teams and local research stakeholders.

Requirements

• Strong written and spoken proficiency in both Chinese and English.
• Excellent communication, listening, observation, and documentation skills.
• Good organizational skills and attention to detail.
• Proficiency in basic office tools, including Word, Google Docs, and spreadsheets.
• Willingness to conduct field research in Lagos and other parts of Nigeria when required.
• Recent graduates, early-career professionals, final-year students graduating within one year, and candidates seeking internships are welcome to apply.

Preferred Qualifications:

• Experience in translation, interpretation, user research, or market research.
• Exposure to fintech, digital payments, banking, or technology products.
• Experience working with cross-cultural or Chinese-English teams.