Field Collection Agent

Job Summary

• As a Field Collection Officer, you will manage a portfolio of delinquent loans, conduct physical field visits, negotiate realistic payment plans, and recover outstanding funds.
• Your goal is to minimize non-performing loans while maintaining professional and ethical customer relationships.

Key Responsibilities

• Field Visits: Travel to residential and business locations of customers with overdue loan repayments to engage them directly.
• Negotiation: Negotiate feasible, structured repayment plans or immediate debt settlements based on the customer's financial capacity.
• Debt Recovery: Ensure daily, weekly, and monthly recovery targets are met or exceeded.
• Communication: Follow up on delinquent accounts via phone calls, text messages, and emails when not in the field.
• Documentation & Reporting: Maintain accurate, up-to-date records of all field visits, customer interactions, promises to pay, and cash/transfer recoveries.
• Verification: Conduct spot checks and field investigations on customer addresses or business status when required.
• Compliance: Adhere strictly to microfinance regulatory guidelines, internal credit policies, and ethical debt collection laws.

Requirements

• Education: OND, HND, or Bachelor’s Degree in Accounting, Banking, Business Administration, Economics, or a related field.
• Experience: 1 to 2 years of proven experience in field recovery, debt collection, loan marketing, or customer service, preferably within a microfinance bank or fintech lender.
• Local Knowledge: Deep familiarity with local routes, commercial hubs, and communities within the assigned working location.
• Strong negotiation and persuasive communication skills.
• High integrity, resilience, and patience under pressure.
• Ability to work independently with minimal supervision.
• Basic computer literacy (Microsoft Office / Loan Management Software).