Torah Holdings Limited is a diversified company strategically positioned across key sectors including real estate and property development, investment and financial advisory, as well as communications.
At Torah, we are driven by a commitment to excellence, innovation, and long-term value creation. Our operations are guided by industry expertise and a client-first philosophy that ensures we deliver tailored solutions with measurable impact.
We are recruiting to fill the position below:
Job Title: Customer Experience Manager
Location: Abuja (FCT)
Employment Type: Full-time
Department: Customer Experience and Service Delivery
Reports To: Managing Director
Job Summary
The Customer Experience Manager ensures customers receive excellent service at every stage of their interaction with the company.
The role involves developing customer service standards, managing customer feedback, resolving escalated complaints, improving customer satisfaction, and building long-term customer loyalty.
Key Responsibilities
Develop and implement customer experience strategies and service standards.
Oversee customer interactions across telephone, email, social media, live chat, and other service channels.
Supervise and support customer service representatives.
Ensure customer enquiries and complaints are resolved promptly and professionally.
Handle complex and escalated customer complaints.
Monitor customer satisfaction and identify areas for service improvement.
Develop procedures for managing customer complaints, enquiries, and feedback.
Analyse customer feedback to identify recurring problems and recommend solutions.
Work with sales, marketing, and operations teams to improve the overall customer journey.
Develop customer retention and loyalty initiatives.
Train employees on customer service standards and professional communication.
Monitor service delivery and ensure compliance with company policies.
Prepare customer experience reports for management.
Recommend process improvements to enhance customer satisfaction and operational efficiency.
Requirements
Interested candidates should possess relevant qualifications and experience.
You can either reveal the employer's email + apply from your own inbox (recommended - unlimited, no cap, familiar), or let Openings send the email on your behalf with your CV attached (handy on mobile; capped at 2/day).
Who's applying?
Takes under a minute. We email a one-click magic link - clicking it signs you up (no password), creates your free Openings account, and brings you right back here to send.
Use a real email you can open now. No link, no send. Typos burn your daily quota.
Check your email
Magic link sent to . Click it and we'll bring you right back with your compose ready. No password needed - the click also creates your free Openings account.
They see your structured profile as it stands at the moment you apply, plus your CV if you have one attached. That snapshot is frozen - if you edit your profile next week, this application still shows what you sent today. Your salary expectation is never sent unless you choose to include it.
Yes. The match figure is for you, not for them - Torah Holdings Limited does not see it. The apply button works the same regardless of your match percentage.
Because boards rewrite titles when they republish. All copies of this vacancy are the same job at the same employer with the same closing date. We show the employer's own wording and list the rest above so you know you have already seen it.
It appears in your application tracker straight away. Because this application is handled here rather than on an external site, you will see the status change as Torah Holdings Limited moves it - viewed, shortlisted, interviewing or declined. Roles that redirect to an employer's own site cannot be tracked that way, and we say so on those listings.
This employer has not yet been checked against the corporate register.
Regardless of any of that, no employer on this platform may ask you for money at any stage. If this one does, report it and tell us what they asked for.