Front Desk Receptionist

Torah Holding's Limited is a diversified company strategically positioned across key sectors includingreal estate and property development, investment and financial advisory, as well as communications.

At Torah, we are driven by a commitment to excellence, innovation, and long-term value creation. Our operations are guided by industry expertise and a client-first philosophy that ensures we deliver tailored solutions with measurable impact.

We are recruiting to fill the position below:

Job Title: Front Desk Receptionist

Location: Abuja (FCT) 
Employment Type: Full-time
Department: Administration / Customer Service
Reports To: Operations Manager / General Manager

Job Summary

• The Front Desk Officer is responsible for welcoming guests and visitors, attending to enquiries, managing reservations and appointments, handling telephone calls, and ensuring a professional and welcoming environment.
• The ideal candidate must possess excellent communication, customer service, and organisational skills.

Key Responsibilities

• Welcome and attend to guests, customers, and visitors professionally.
• Manage incoming telephone calls, emails, and enquiries.
• Provide accurate information about the organisation’s products and services.
• Manage reservations, appointments, and bookings where applicable.
• Direct visitors to the appropriate departments or personnel.
• Maintain accurate records of visitors, appointments, and daily activities.
• Handle customer complaints and escalate unresolved issues to management.
• Keep the reception area clean, organised, and presentable.
• Receive and distribute correspondence, deliveries, and official documents.
• Assist with administrative duties, including filing, data entry, and document preparation.
• Coordinate with other departments to ensure smooth daily operations.
• Protect confidential company information and customer records.
• Prepare daily reports and perform other duties assigned by management.

Key Performance Indicators (KPIs)
The Front Desk Officer’s performance will be measured by:

• Customer satisfaction and feedback.
• Professionalism in attending to guests and visitors.
• Accuracy of records and administrative documentation.
• Timeliness in responding to calls and enquiries.
• Efficiency in managing appointments and reservations.
• Proper handling and escalation of complaints.
• Maintenance of a clean and welcoming reception area.
• Punctuality, attendance, and compliance with company policies.

Qualifications and Requirements

• Minimum of an OND or HND in Business Administration, Hospitality Management, or a related field.
• Previous experience in a front desk, receptionist, or customer service role is an advantage.
• Excellent verbal and written communication skills.
• Good interpersonal and customer service skills.
• Basic computer skills, including Microsoft Word, Excel, and email management.
• Strong organisational and time-management abilities.
• Professional appearance and a positive attitude.
• Ability to multitask and work effectively under pressure.
• Honesty, reliability, attention to detail, and a customer-focused mindset.

Required Skills:

• Customer service and relationship management.
• Communication and interpersonal skills.
• Problem-solving and conflict resolution.
• Record-keeping and administrative skills.
• Time management and organisation.
• Professional telephone etiquette.
• Teamwork and attention to detail.

Working Relationships:

• The Front Desk Officer will work closely with management, the administrative team, other departments, customers, visitors, and business partners.