Client Service Representative

Simply Human Resources Management (SimplyHRM) - Our client, Tabs Atelier, is recruiting to fill the position below:

Job Title: Client Service Representative

Location: Lekki, Lagos
Employment Type: Full-time
Work Schedule: Monday – Saturday
Reporting Line: Founder / Creative Director (CEO)

Role Overview

• The Client Service Representative will serve as the first point of contact for clients, ensuring a seamless and premium customer experience from inquiry to delivery.
• This role requires a polished, detail-oriented, calm, and highly professional individual with a strong understanding of fashion, bespoke production processes, and ready-to-wear styling.
• The ideal candidate must possess excellent communication skills, a very good command of spoken and written English, and the ability to interpret clients’ style preferences professionally.
• The successful candidate must be polite, dedicated, patient, respectful, and proactive, with the ability to build strong customer relationships while maintaining the premium image and service standards of Tabs Atelier.
• The role also requires a commercially aware individual capable of converting inquiries into paying clients, supporting customer retention, and contributing to overall business revenue growth.

Key Responsibilities
Client Relationship & Customer Experience:

• Welcome and attend to clients professionally both physically and virtually
• Build and maintain strong client relationships through exceptional service delivery
• Ensure a premium and personalized customer experience at every touchpoint
• Manage customer inquiries, complaints, feedback, and follow-ups professionally
• Maintain high customer satisfaction and client retention standards
• Ensure clients feel attended to, respected, and valued at all times
• Encourage repeat purchases and client referrals through relationship-building and excellent service delivery
• Ensure leads do not go cold due to poor follow-up or delayed communication

Fashion Consultation & Style Interpretation:

• Assist clients in interpreting and selecting styles suitable for their preferences, events, and body types
• Provide professional guidance on bespoke and ready-to-wear options
• Communicate client style preferences clearly to the production and creative teams
• Support clients during fittings and styling sessions
• Possess basic sketching ability to aid style interpretation and communication

• Stay updated on fashion trends, fabrics, and styling techniques

Sales Support & Revenue Contribution:

• Convert inquiries into paying clients professionally and effectively
• Follow up pending payments and unpaid invoices professionally
• Support upselling of premium services, embellishments, ready-to-wear pieces, and accessories
• Contribute actively to client retention and revenue growth
• Support the achievement of monthly sales and customer retention targets
• Identify opportunities to improve customer engagement and increase repeat business

Order Coordination & Follow-Up:

• Coordinate client orders from consultation to delivery
• Ensure accurate documentation of measurements, style specifications, and delivery timelines
• Follow up with production teams to ensure timely delivery of client orders
• Keep clients updated on production progress and delivery schedules
• Ensure minimal errors in customer orders and communication processes

Administrative & Customer Records Management:

• Maintain organized customer records and order details
• Document all customer interactions, requests, and special instructions properly
• Ensure professionalism in all written and verbal communication
• Support showroom coordination and front-desk operations when required
• Maintain confidentiality and professionalism in handling customer information

Brand Representation & Professional Conduct:

• Represent the Tabs Atelier brand with professionalism, calmness, and respect
• Maintain composure and professionalism under pressure
• Demonstrate patience, attentiveness, dedication, and strong interpersonal skills
• Uphold the company’s premium customer service standards consistently
• Work collaboratively with internal teams to ensure smooth service delivery

Requirements & Qualifications

• Minimum of OND/HND/Bachelor’s Degree in Fashion, Customer Service, Business Administration, or related field
• 2–4 years’ proven experience as a Client Service Representative, Customer Experience Officer, Front Desk Officer, or similar role within a fashion house is a must
• Prior experience in a bespoke or ready-to-wear fashion brand is compulsory
• Strong understanding of fashion styling, garment production processes, and customer relationship management
• Excellent command of spoken and written English is compulsory
• Strong communication and interpersonal skills
• Basic sketching ability is an added advantage
• High attention to detail and strong organizational skills
• Ability to multitask and work efficiently in a fast-paced environment
• Must be polite, calm, respectful, patient, and customer-focused
• Must demonstrate dedication, professionalism, accountability, and emotional intelligence
• Ability to professionally handle high-profile or demanding clients
• Proficiency in Microsoft Office, WhatsApp Business, and customer communication tools is an advantage.

Core Competencies:

• Excellent Customer Relationship Management
• Strong Communication & Interpersonal Skills
• Fashion & Style Interpretation
• Sales Support & Client Conversion
• Attention to Detail & Accuracy
• Calm & Professional Demeanor
• Problem-Solving & Conflict Resolution
• Order Coordination & Follow-Through
• Patience, Respectfulness & Dedication
• Team Collaboration & Accountability
• Client Retention & Service Excellence
• Revenue Growth & Relationship Management.

Work Structure:

• Full-time, on-site role (Lekki Phase 1)
• Work Schedule: Monday – Saturday
• Occasional flexibility based on operational needs.

What We Offer

• Salary: N200,000 - N250,000 per month. 
• Opportunity to work within a premium and growing fashion brand
• Exposure to bespoke and ready-to-wear fashion operations
• Professional growth in a structured and creative environment
• Performance-based career advancement opportunities
• Opportunity to contribute to a customer-focused and excellence-driven brand culture.