Client Service Support Officer

Job Summary

• We are hiring a proactive, and focused Client Service Support with proven experience in the fashion and lifestyle industry to join our team in Lagos.
• If you enjoy communicating clearly, solving problems, closing orders, and making customers feel valued, we'd love to meet you.

Key Responsibilities

• Respond promptly and professionally to customer enquiries via email, chat, phone, and assigned social media platforms.
• Support sales on assigned platforms by guiding customers through product selection, following up on enquiries, and closing orders.
• Provide accurate information on pricing, availability, sizing, product details, and styling recommendations.
• Recommend suitable alternatives or complementary items based on customers’ needs and available stock.
• Follow up on pending payments and confirm payment with the appropriate team before processing orders.
• Check inventory updates regularly and confirm availability with the inventory team before committing to customers.
• Liaise with the inventory team to reserve confirmed orders and communicate cancellations or changes promptly.
• Keep customers informed about restocks, new collections, and approved promotions to encourage purchases and repeat business.
• Record customer orders accurately, including item, size, colour, quantity, payment status, and delivery details.
• Flag differences between advertised availability and actual stock to prevent incorrect customer information.
• Share requests for unavailable products, sizes, or colours with the inventory team to support restocking decisions.
• Coordinate with inventory and logistics teams to ensure the correct items are prepared and dispatched on time.
• Assist with order tracking, returns, and exchanges, keeping customers informed and notifying relevant teams of required updates.
• Maintain accurate records of enquiries, sales, pending orders, complaints, and follow-up actions.
• Share regular updates on sales closed, unresolved enquiries, and stock issues affecting customer orders.
• Document customer feedback and recurring concerns to help improve service and the buying experience.

Qualifications & Experience

• Minimum of an HND or B.Sc. in any relevant field (e.g., Business Administration, Mass Communication, Marketing, or related).
• 2 years of proven customer service experience, preferably in the fashion, retail, or lifestyle industry, is a MUST.
• Proficiency in Microsoft Office Suite, Google Workspace, and digital collaboration tools.
• Strong organizational, planning, and analytical skills.
• Excellent verbal, written, and interpersonal communication across all levels of the organization.
• Understanding of fashion trends, production processes, and creative workflows.
• Ability to remain calm under pressure and handle multiple priorities in a fast-paced environment with minimal supervision.
• Proximity to Lekki and the ability to use social media tools are added advantages.