Clinical Service Provider

Objectives

• As a Clinical Services Provider at MSI, your role is pivotal in delivering high-quality reproductive health services to patients in the assigned Clinic of Excellence.
• Upholding clinic policies, principles, and applicable laws, you will provide therapeutic patient care, ensure a safe and therapeutic environment, and contribute to the development of nursing care within the clinic.
• Your attention to detail, excellent provider-client interaction skills, and good communication abilities will be instrumental in delivering services and documenting patient information accurately.
• With a minimum of 3 years of post-graduation experience in a midwifery position, you possess the necessary expertise to work independently, prioritize tasks, and manage clinical supplies and equipment effectively.
• Your commitment to extraordinary customer relations, quality care service, and the well-being of clients aligns with MSION's mission to enable individuals to have children by choice, promoting a culture where abuse is not tolerated and safeguarding clients from harm.

Overall Responsibilities
Your responsibilities as Clinical Service Provider shall include;
General Responsibilities:

• To give high quality MSIN focused core clinical services in the assigned Clinic of excellence.
• To uphold Marie Stopes Clinic policies and procedures, principles of responsibilities, and applicable state, federal and local laws.
• Exhibits excellent customer relations to patients, visitors, and co-workers.
• Show courtesy, compassion, and respect to all within the clinic environment, providing a safe and therapeutic environment for patients and staff.
• To participate fully in MSIN Institutional strengthens and Capacity Building activities where appropriate.

Clinical Responsibilities:

• Conform to the critical service standards established for the clinic and the medical team.
• Provide therapeutic patient care in accordance with the patients care code, established by the physician, within scope of practice.
• Assisting with and contributing to development of nursing care within the clinic
• Deliver requested service while counselling patients to full knowledge of service to be provided before uptake.
• Assisting physician or other medical staff personnel with examinations and treatments by providing support to patient, chaperoning and other assistance as directed or required.
• Within scope, evaluates patient's condition by observing signs, symptoms, and reactions to therapy, to identify unexpected and/or significant findings, initiate appropriate emergency procedures, as necessary.
• Ensure proper management and maintenance of all clinical supplies and equipment.
• Documents patient signs, symptoms, observations, and therapeutic treatments to patient's medical record.
• Dispense prescribed drugs to patients with written and verbal instructions on usage.
• Ensures cleanliness of nursing module, patient room, and environment and proper functioning of patient care equipment by visual inspection, routine testing, and other related methods.
• Ensure proper sterilisation of clinic instruments on a daily basis.
• Proper supervision of the IPO in maintaining the Infection Prevention policy.
• Support in ensuring the adequate and time requisition of items, stock management and record keeping.

Communication and Administration:

• Ensure formal communications with the various health partners are properly documented
• Follow up on all client complaints relating to any of the MSIN services and make recommendations.
• Make proper use of available information systems in MSI to facilitate service delivery & trainings
• Assist the team with interviews relating to clinical issues to protect MSIN reputation.
• Collate information/data on services provided in the field.
• Manage and properly account for all MSIN resources and properties at the clinic.
• Support the marketing team by providing technical advice to clients at the small and large group activations periodically.

Key Experience / Qualifications

• Possess a minimum 3 years post-graduation experience in a Midwifery position, in an established healthcare system.
• Experience with working in sexual and reproductive and maternal health will be an added advantage
• Current NMCN License
• BCLS Certification.
• Have a clinical certification in Midwifery.
• Must have proven experience to work with minimum supervision
• Excellent provider-client interaction skills
• Good written and verbal communication skills.
• Articulate and analytical with attention to detail
• Possess working knowledge of health delivery system in Nigeria
• Must have requisite experience to work with minimum supervision.