Collections and Recovery Lead

SCALE mPower is a financial solution that provides transportation workers with access to credit, enabling them to pay for essential services such as vehicle spares, repairs, and fueling, ensuring their vehicles remain operational and on the road.

We are recruiting to fill the position below:

Job Title: Collections & Recovery Lead

Location: Ilupeju, Lagos
Employment Type: Full-time

Job Summary

• The Collections & Recovery Lead is responsible for overseeing collections and recovery operations within an assigned state.
• The role involves managing Collections and Recovery Specialists (CRSs), monitoring portfolio performance, driving recovery activities, conducting collection audits, investigating anomalies, and ensuring that collection targets and portfolio quality standards are achieved.
• The ideal candidate must possess strong leadership, analytical, investigation, and debt recovery skills.

Responsibilities
Collections & Recovery Team Management:

• Manage, supervise, and coordinate the activities of Collections and Recovery Specialists (CRSs) across the assigned state.
• Set clear performance expectations and monitor CRS productivity and effectiveness.
• Provide regular coaching, guidance, and performance feedback to CRSs.
• Conduct periodic performance evaluations and recommend appropriate performance improvement actions where necessary.
• Ensure CRSs adhere to approved collections, recovery, and escalation processes.

State Collections & Recovery Management:

• Oversee all collections and recovery activities across the assigned state.
• Drive the achievement of state collections and recovery targets.
• Monitor repayment performance across different areas and transport parks.
• Develop and implement effective recovery strategies for overdue and delinquent accounts.
• Supervise recovery activities and ensure timely escalation of difficult or unresolved cases.

Portfolio Monitoring & Performance Management:

• Monitor collections performance by area, park, and assigned CRS.
• Track and analyse the quality of the state portfolio and identify emerging repayment risks.
• Monitor delinquency trends and recommend appropriate interventions.
• Drive the resolution of high-risk and delinquent accounts within agreed timelines.
• Ensure collection performance aligns with the Company's portfolio quality objectives.

Collection Audits & Compliance:

• Conduct regular collection audits to ensure compliance with approved processes and policies.
• Review collection records, repayment activities, and recovery documentation for accuracy.
• Identify collection exceptions, process gaps, and compliance breaches.
• Ensure identified audit findings are addressed promptly.
• Maintain proper documentation of audit findings and corrective actions.

Fraud Investigation & Risk Management:

• Investigate suspected fraud, irregularities, collection anomalies, and other suspicious activities.
• Identify potential systemic risks affecting collections and portfolio performance.
• Escalate significant fraud concerns, operational risks, and recurring issues to management.
• Work closely with relevant internal teams to resolve identified risks and anomalies.
• Recommend controls and process improvements to minimise future collection risks.

Escalations & Recovery Activities:

• Supervise the escalation and resolution of delinquent and high-risk accounts.
• Ensure recovery cases are handled promptly and in accordance with Company procedures.
• Monitor the progress of escalated cases and recovery actions.
• Coordinate with relevant stakeholders to resolve complex collection and recovery issues.
• Ensure timely reporting of unresolved and high-risk portfolio cases.

Reporting & Performance Management:

• Prepare and submit regular state collections and recovery performance reports.
• Analyse collection trends, recovery performance, CRS productivity, and portfolio quality.
• Monitor and report collection exceptions and operational challenges.
• Provide recommendations to management based on performance data and identified risks.
• Maintain accurate records of collection, recovery, audit, and escalation activities.

Key Performance Indicators (KPIs)
The performance of the Collections & Recovery Lead will be measured using the following KPIs:

• State Collections Efficiency Rate
• CRO Productivity
• Recovery Rate and Recovery Value
• Audit Compliance
• High-Risk Portfolio Resolution.

Requirements

• Bachelor's Degree in Finance, Business Administration, Economics, Accounting, or a related field.
• 3–5 years of experience in collections, debt recovery, credit operations, or financial services.
• Minimum of 2 years of experience in a supervisory or team leadership role.
• Proven experience managing collections or recovery teams.
• Strong understanding of debt collection and recovery processes.
• Experience monitoring loan portfolios and analysing repayment performance.
• Strong analytical and problem-solving skills.
• Excellent people management, coaching, and performance management abilities.
• Strong communication, negotiation, and conflict resolution skills.
• Ability to investigate operational anomalies and identify potential fraud risks.
• Ability to work independently and manage multiple priorities effectively.
• Willingness to conduct field visits and travel within the assigned state where required.

Preferred Skills:

• Experience in digital lending, microfinance, fintech, or credit operations.
• Knowledge of loan portfolio management and delinquency control.
• Experience conducting collection audits and compliance reviews.
• Fraud investigation and risk management experience.
• Strong proficiency in Microsoft Excel and reporting tools.
• Experience using digital collections platforms, dashboards, or CRM systems.
• Strong stakeholder management and escalation management skills.

Expected Salary
Up to N600,000 per month, comprising a fixed and variable component, subject to the achievement of applicable performance targets and conditions.