Customer Care and Sales Support Assistant - Solar

WHAT YOU WILL DO

• Receive customer enquiries by phone, WhatsApp and at our office, and treat every one of them seriously
• Call customers to invite them in, or to arrange a visit to their property
• Work through the customer details the company assigns to you, and confirm each customer's requirements on the same day you receive them
• Record their answers accurately on our standard form - what appliances they run, how many hours, what they currently spend on fuel and electricity, and what they want the system to do
• Send the confirmed details to management the same day so a proper proposal can be prepared
• Follow up with customers who have gone quiet, and keep a clear record of every conversation

WHAT WE ARE LOOKING FOR

• Clear, confident spoken English on the telephone. Hausa is an advantage, not a requirement
• Excellent listening - you can take down what a customer says without losing the details that matter
• Disciplined about time: when a customer is assigned to you, that customer is contacted the same day
• Patient and organised. You will be making and taking many calls a day
• Comfortable with WhatsApp, Microsoft Word and Excel
• Living in Abuja and able to work from our office in Asokoro

Experience in customer service, a call centre, front desk or tele-sales is an advantage - but if you can listen well and write things down accurately, we can teach you the product.

WHAT WE OFFER

• Fixed monthly salary 
• Commission when a customer you handled goes on to buy - your follow-through is worth something
• Full product training - you will understand our systems well enough to answer real questions
• A clear path forward: people who do this role well here move into sales, coordination or customer management
• A small team where your work is visible every day