Customer Care Representative

Heritage Kidney and Medical Care (HKMC) is a specialist healthcare institution dedicated to the provision of comprehensive renal and related healthcare services. Formerly known as Caroline Medical Centre, HKMC has grown from its establishment in 2009 into a leading centre for dialysis, kidney transplantation, renal laboratory services, nephrology care, and other kidney-related medical services.

With a strong commitment to clinical excellence, patient-centred care, innovation, and ethical practice, HKMC provides integrated services designed to support the prevention, diagnosis, treatment, and long-term management of kidney-related conditions.

We are recruiting to fill the position below:

Job Position: Customer Care Representative (Front Desk)

Job Location: Abuja (FCT)
Employment Type: Full-time

Summary

• We are seeking a professional and patient-focused Customer Service Representative to serve as the first point of contact for patients and visitors, ensuring a smooth and positive experience.

Responsibilities

• Attend to patients and visitors courteously.
• Handle inquiries, complaints, appointments and patient registration process.

Requirements

• A degree in relevant field.
• At least 2 years experience as a customer Service Rep( front desk) preferable in healthcare.
• Good communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment with minimal supervision
• Proficiency in basic computer applications?

Key Competencies:

• Empathy and compassion
• Professionalism and integrity
• Strong organizational skills
• Ability to multitask and remain calm under pressure.