Nikemfol is an emerging fashion brand dedicated to designing and delivering high-quality, contemporary apparel for modern consumers. We specialize in creating stylish, culturally inspired fashion pieces that combine creativity, craftsmanship, and innovation.
Our brand is built on the principles of authenticity, quality, and self-expression. We aim to redefine modern fashion by blending trend-conscious designs with timeless aesthetics, ensuring our collections resonate with today’s dynamic and diverse market.
We are recruiting to fill the position below:
Job Title: Customer Experience Support Officer
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description
At Nikemfol Limited, we believe in opening doors, creating meaningful opportunities, and building talent from the ground up.
We are looking for an enthusiastic and empathetic Customer Experience Support Officer to serve as the friendly voice of our company.
In this role, you will interact directly with our clients and community members, address their inquiries, ensure they have a seamless experience, and help them navigate our offerings with confidence.
Responsibilities
Respond promptly to customer inquiries via chat, email, and phone with a polite, professional, and helpful attitude.
Listen actively to client issues, troubleshoot effectively, and guide them to satisfying solutions.
Provide clear and accurate details regarding our services, processes, and opportunities.
Log customer feedback and recurring issues to help our team continuously improve our service delivery.
Work closely with other team members and departments to ensure smooth day-to-day operations.
Requirements
Minimum of HND / B.Sc. in any field with relevant experience; fresh graduates and career switchers are strongly encouraged to apply.
A strong passion for helping people and delivering exceptional service.
Note: No prior customer support experience is required—comprehensive training and mentorship will be provided by Nikemfol Limited from day one!
Skills:
Excellent written and verbal communication skills with a friendly, patient, and professional tone.
Comfortable using basic office tools, email platforms, and messaging apps.
Strong active listening and natural problem-solving abilities.
High attention to detail and the ability to manage multiple inquiries efficiently.
Why Work With Us?
Extensive training and continuous career development.
A supportive, collaborative, and inclusive work culture.
Salary
N100,000 - N150,000 monthly.
Apply for this role
Closes Thursday 5 November · 14 days left
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Customer Experience Support Officer - Nikemfol Limited
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How to apply
Application Closing Date
5th November, 2026.
How to Apply
Interested and qualified candidates should send their updated CV to: n***@gmail.com using “Application – Customer Experience Support Officer – [Your Full Name]” as the subject of the email.
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