Customer Service Officer

Resource Intermediaries Ltd is a professional Managementfirm into all core Human Resource Services such as training, recruiting, manpower outsourcing, payroll management, business process outsourcing and general HR consulting services with over 18 years of industrial experience. We pride ourselves in easing business burdens.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Akinyele, Oyo
Employment Type: Full-time

Responsibilities

• Provide exceptional customer service through phone, email, and online channels.
• Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
• Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
• Follow established protocols and procedures for handling customer interactions.
• Accurately document customer interactions and maintain detailed records.
• Identify and escalate complex issues or complaints to the appropriate team.
• Adapt to changing customer needs and situations with a positive and professional attitude.
• Work effectively within a team environment to achieve customer service goals.
• Maintain a positive and professional demeanor even in challenging situations.
• Participate in ongoing training and development to enhance customer service skills.
• Contribute to a positive and supportive work environment for colleagues.

Requirements and Qualifications

• Minimum of an HND / BSc Degree in related discipline.
• 2+ years of experience in customer service.
• Must be fluent in Yoruba and Hausa Language.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution skills.
• Commitment to providing excellent customer service.
• Ability to handle pressure and stress effectively.
• Enthusiasm for building relationships with customers.
• Gender: Female.

Salary
N150,000 monthly.