Event Manager

Duob Recruitment is an end to end recruitment company, we recruit for our client in various sectors of the economy.

We are recruiting to fill the position below:

Job Title: Event Manager

Location: Eti Osa, Lagos
Employment Type: Full-time

Core Responsibilities
Client Relations & Customer Service:

• Respond promptly and professionally to customer enquiries via Instagram, WhatsApp, phone calls, and other communication channels.
• Provide accurate information on products, services, pricing, and availability.
• Convert enquiries into confirmed bookings and maintain positive client relationships.
• Follow up with prospective and existing clients to close sales and ensure customer satisfaction.

Quotation & Invoicing:

• Prepare and send quotations and invoices to clients.
• Ensure invoices are accurate and sent promptly.
• Follow up on outstanding payments where necessary.

Event Management & Coordination:

• Coordinate events for smooth service execution.
• Direct food plating and presentation to ensure quality and brand standards.
• Supervise food presentation before services.
• Liaise with clients before, during, and after events.
• Ensure all event requirements are communicated effectively to the operations team.
• Oversee event setup and ensure quality service delivery.
• Troubleshoot issues that arise before, during and after events and provide timely solutions.

Team Supervision & Staff Management:

• Supervise and coordinate staff members across different departments.
• Manage and supervise direct reports, including the Procurement Officer, Kitchen Assistants, and Cleaning Staff.
• Monitor staff performance and ensure operational efficiency.
• Assign responsibilities and ensure duties are carried out efficiently.
• Resolve conflicts among team members professionally.
• Enforce company standards, discipline, and workplace policies.
• Motivate the team and maintain a productive work environment.

Recruitment & Onboarding:

• Recruit and shortlist suitable candidates.• Conduct interviews and assess applicants.
• Coordinate onboarding for new hires.
• Support the training and integration of new staff.

Administrative Support:

• Maintain records of client interactions and bookings.
• Keep track of ongoing projects and event schedules.
• Assist management with administrative tasks as assigned.

Brand Representation:

• Represent Artist & Scientist professionally in meetings, events, and client interactions.
• Uphold the company’s reputation through excellent communication and service delivery.

Educational & Professional Requirements

• Bachelor’s Degree or equivalent qualification in Event Management, Hospitality Management, Business Administration, or a related field.
• 3–5 years of relevant experience in event management, hospitality, customer service, client relations, or a similar role.
• Proven experience coordinating events from initial client enquiry through execution and post-event follow-up.
• Experience supervising teams and coordinating staff across different functions.
• Previous experience in a food, hospitality, catering, or events environment is an added advantage.

Key Skills Required:

• Excellent communication and interpersonal skills
• Client relationship management
• Event service coordination
• Leadership and team management
• Conflict resolution
• Time management
• Problem-solving
• Multitasking
• Attention to detail
• Proficiency in Microsoft Office/Excel/Google Workspace
• Strong organizational skills.